699 lines
15 KiB
Markdown
699 lines
15 KiB
Markdown
# Enterprise Hotel Booking Platform - Feature Roadmap
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## Overview
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This document outlines enterprise-level features and enhancements to transform your **single hotel booking platform** into a comprehensive, scalable enterprise solution for one hotel property.
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## Current Feature Assessment
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### ✅ Already Implemented
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- Basic booking system with check-in/check-out
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- Payment processing (Stripe, PayPal, Cash)
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- Multi-role user management (Admin, Staff, Accountant, Customer)
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- Room management and inventory
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- Reviews and ratings
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- Promotions and discounts
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- Services/Add-ons booking
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- Basic reporting and analytics
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- Email notifications
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- Invoice generation (proforma & regular)
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- Chat system
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- Audit logging
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- MFA support
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- Favorites functionality
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- Currency support (basic)
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---
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## 🚀 Enterprise Features to Add
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### 1. **Channel Manager Integration** ⭐ HIGH PRIORITY
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#### Backend:
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- Channel Manager API service
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- Rate synchronization service
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- Inventory sync across channels (availability sync)
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- Booking import from external channels
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- Two-way sync with booking platforms
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#### Integration Support:
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- Booking.com API
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- Expedia API
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- Airbnb API
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- Agoda API
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- Custom channel support
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- Sync with your direct booking system
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#### Features:
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- Real-time availability synchronization
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- Automatic room blocking when booked externally
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- Rate parity management (ensuring consistent pricing)
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- Booking distribution tracking across channels
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- Channel performance analytics (which channels bring most bookings)
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- Automatic inventory updates when rooms are booked/cancelled
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---
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### 2. **Advanced Revenue Management & Dynamic Pricing** ⭐ HIGH PRIORITY
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#### Backend:
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- Dynamic pricing engine
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- Rate rules and strategies
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- Seasonal pricing management
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- Competitor rate monitoring
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- Revenue optimization algorithms
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#### Frontend:
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- Pricing dashboard
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- Rate strategy builder
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- Forecast and optimization tools
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- Competitor analysis dashboard
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#### Features:
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- Demand-based pricing
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- Length-of-stay pricing
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- Early bird/last minute discounts
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- Room type pricing optimization
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- Group pricing rules
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---
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<!-- ### 3. **Comprehensive Loyalty Program** ⭐ HIGH PRIORITY
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#### Backend Models:
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- `LoyaltyTier` (Bronze, Silver, Gold, Platinum)
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- `LoyaltyPoints` (accumulation and redemption)
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- `LoyaltyRewards` (discounts, upgrades, amenities)
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- `ReferralProgram` (referral tracking and rewards)
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#### Features:
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- Points accumulation system
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- Tier progression tracking
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- Points redemption for bookings/discounts
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- Special member-only rates
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- Birthday rewards
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- Anniversary bonuses
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- Referral rewards
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- Points expiration management
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#### Frontend:
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- Customer loyalty dashboard
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- Points balance and history
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- Rewards catalog
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- Referral tracking -->
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---
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### 4. **Advanced Guest Profile & CRM** ⭐ HIGH PRIORITY
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#### Backend:
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- Enhanced guest profile model
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- Guest preferences tracking
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- Guest history analytics
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- Communication history
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- Guest segmentation
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#### Features:
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- Complete booking history
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- Preference profiles (room location, amenities, special requests)
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- Guest notes and tags
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- VIP status management
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- Guest lifetime value calculation
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- Personalized marketing automation
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- Guest satisfaction scoring
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#### Frontend:
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- Comprehensive guest profile page
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- Guest search and filtering
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- Guest communication log
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- Preference management UI
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---
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### 5. **Workflow Automation & Task Management**
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#### Backend:
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- Workflow engine
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- Task assignment system
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- Automated task creation
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- Task completion tracking
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#### Features:
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- Pre-arrival checklists
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- Room preparation workflows
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- Maintenance request workflows
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- Guest communication automation
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- Follow-up task automation
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- Staff task assignment and tracking
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- SLA management
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#### Frontend:
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- Task management dashboard
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- Workflow builder
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- Staff assignment interface
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- Task completion tracking
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---
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### 6. **Advanced Analytics & Business Intelligence** ⭐ HIGH PRIORITY
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#### Backend:
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- Data warehouse/modeling
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- Advanced query optimization
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- Real-time analytics engine
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- Predictive analytics
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#### Analytics Categories:
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- Revenue Analytics
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- RevPAR (Revenue Per Available Room)
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- ADR (Average Daily Rate)
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- Occupancy rates
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- Revenue forecasting
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- Market penetration analysis
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- Operational Analytics
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- Staff performance metrics
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- Service usage analytics
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- Maintenance cost tracking
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- Operational efficiency metrics
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- Guest Analytics
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- Guest lifetime value
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- Customer acquisition cost
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- Repeat guest rate
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- Guest satisfaction trends
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- Financial Analytics
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- Profit & Loss reports
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- Cost analysis
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- Payment method analytics
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- Refund analysis
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#### Frontend:
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- Interactive dashboards with charts
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- Custom report builder
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- Data export (CSV, Excel, PDF)
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- Scheduled report delivery
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- Real-time KPI widgets
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---
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### 7. **Multi-Language & Internationalization (i18n)** ⭐ HIGH PRIORITY
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#### Backend:
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- Translation management system
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- Language-specific content storage
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- API locale support
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#### Frontend:
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- Full i18n implementation (react-i18next)
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- Language switcher
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- RTL language support
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- Currency localization
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#### Supported Languages:
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- English, Spanish, French, German, Japanese, Chinese, Arabic, etc.
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---
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### 8. **Advanced Notification System**
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#### Backend:
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- Multi-channel notification service
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- Notification preferences
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- Notification templates
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- Delivery tracking
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#### Channels:
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- Email (enhanced templates)
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- SMS (Twilio, AWS SNS)
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- Push notifications (web & mobile)
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- WhatsApp Business API
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- In-app notifications
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#### Notification Types:
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- Booking confirmations
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- Payment receipts
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- Pre-arrival reminders
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- Check-in/out reminders
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- Marketing campaigns
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- Loyalty updates
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- System alerts
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---
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### 9. **Mobile Applications** ⭐ HIGH PRIORITY
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#### Native Apps:
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- iOS app (Swift/SwiftUI)
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- Android app (Kotlin/React Native)
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- Guest app features:
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- Mobile booking
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- Check-in/out
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- Digital key (if supported)
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- Service requests
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- Chat support
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- Mobile payments
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- Loyalty tracking
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#### Staff App:
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- Mobile check-in/out
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- Task management
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- Guest requests
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- Room status updates
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- Quick booking creation
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---
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### 10. **Group Booking Management**
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#### Backend:
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- Group booking model
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- Group rate management
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- Room blocking
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- Group payment tracking
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#### Features:
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- Block multiple rooms
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- Group discounts
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- Group coordinator management
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- Individual guest information
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- Group payment options
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- Group cancellation policies
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### 11. **Advanced Room Management**
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#### Backend Enhancements:
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- Room assignment optimization
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- Room maintenance scheduling
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- Room attribute tracking
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- Housekeeping status
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#### Features:
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- Visual room status board
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- Maintenance scheduling
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- Housekeeping workflow
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- Room upgrade management
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- Room blocking for maintenance
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- Room inspection checklists
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---
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### 12. **Rate Plans & Packages**
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#### Backend:
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- Rate plan model
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- Package builder
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- Plan-specific rules
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#### Features:
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- Multiple rate plans (BAR, Non-refundable, Advance Purchase)
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- Package deals (Room + Breakfast, Room + Activities)
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- Corporate rates
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- Government/military rates
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- Long-stay discounts
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- Plan comparison tools
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---
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### 13. **Payment Gateway Enhancements**
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#### Additional Integrations:
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- Square
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- Adyen
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- Razorpay (for India)
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- PayU
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- Alipay/WeChat Pay (for China)
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- Bank transfers with tracking
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- Buy now, pay later options
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#### Features:
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- Multiple payment methods per booking
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- Payment plan options
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- Refund automation
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- Payment reconciliation
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- Split payment support
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- Currency conversion at payment time
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---
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### 14. **API & Third-Party Integrations**
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#### Public API:
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- RESTful API documentation (OpenAPI/Swagger)
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- API versioning
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- API key management
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- Rate limiting per client
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- Webhook support
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#### Integration Partners:
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- PMS systems (Opera, Mews, Cloudbeds)
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- CRM systems (Salesforce, HubSpot)
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- Accounting software (QuickBooks, Xero)
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- Marketing automation (Mailchimp, SendGrid)
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- Analytics platforms (Google Analytics, Mixpanel)
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---
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### 15. **Document Management & E-Signatures**
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#### Features:
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- Contract generation
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- E-signature integration (DocuSign, HelloSign)
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- Document storage
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- Terms and conditions acceptance tracking
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- Guest consent management
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---
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### 16. **Advanced Security Features**
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#### Backend:
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- OAuth 2.0 / OpenID Connect
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- API authentication (JWT, OAuth)
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- IP whitelisting
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- Advanced audit logging
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- Data encryption at rest
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- PCI DSS compliance tools
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#### Features:
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- SSO (Single Sign-On)
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- Role-based access control enhancements
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- Security event monitoring
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- Automated security scans
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- Data backup and recovery
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- GDPR compliance tools
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### 17. **Email Marketing & Campaigns**
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#### Features:
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- Email campaign builder
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- Segmentation tools
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- A/B testing
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- Email analytics
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- Drip campaigns
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- Newsletter management
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- Abandoned booking recovery emails
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### 18. **Review Management System**
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#### Enhancements:
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- Multi-platform review aggregation
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- Automated review requests
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- Review response management
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- Review analytics
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- Review moderation tools
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- Review-based improvements tracking
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### 19. **Event & Meeting Room Management**
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#### Features:
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- Event space booking
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- Event packages
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- Equipment booking
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- Catering management
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- Event timeline management
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- Invoice generation for events
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---
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### 20. **Inventory Management for Services**
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#### Features:
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- Service inventory tracking
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- Service availability calendar
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- Service capacity management
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- Service booking conflicts prevention
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### 21. **Advanced Search & Filters**
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#### Features:
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- Elasticsearch integration
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- Faceted search
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- Fuzzy search
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- Price range filtering
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- Amenity-based filtering
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- Map-based search
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- Saved searches
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- Search analytics
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### 22. **Guest Communication Hub**
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#### Features:
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- Unified inbox for all communications
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- Email integration
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- SMS integration
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- WhatsApp integration
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- Message templates
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- Auto-responders
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- Communication history
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- Staff assignment to conversations
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### 23. **Reporting & Export Enhancements**
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#### Features:
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- Custom report builder
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- Scheduled reports
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- Report templates library
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- Export to multiple formats (PDF, Excel, CSV)
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- Data visualization tools
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- Comparative reporting
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- Automated report delivery
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### 24. **Check-in/Check-out Enhancements**
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#### Features:
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- Self-service kiosk integration
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- Mobile check-in
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- Digital key distribution
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- Early check-in/late checkout management
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- Express checkout
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- Automated room ready notifications
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### 25. **Accounting & Financial Management**
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#### Features:
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- General ledger integration
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- Accounts receivable/payable
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- Financial reconciliation
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- Tax management (multi-jurisdiction)
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- Multi-currency accounting
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- Financial reporting suite
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- Budget planning and tracking
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### 26. **Inventory Forecasting & Demand Planning**
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#### Features:
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- Demand forecasting models
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- Seasonal demand analysis
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- Market trend analysis
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- Capacity planning
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- Revenue impact forecasting
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### 27. **Guest Experience Enhancements**
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#### Features:
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- Virtual room tours (360°)
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- AR room visualization
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- Pre-arrival preferences form
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- Concierge service booking
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- Local recommendations integration
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- Weather updates
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- Transportation booking integration
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---
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### 28. **Staff Management & Scheduling**
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#### Features:
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- Staff scheduling system
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- Shift management
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- Time tracking
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- Performance metrics
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- Staff communication
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- Task assignment
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- Department management
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---
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### 29. **Compliance & Legal**
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#### Features:
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- Terms and conditions versioning
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- Privacy policy management
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- Data retention policies
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- Consent management
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- Regulatory compliance tracking
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- Legal document generation
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---
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## Technical Infrastructure Enhancements
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### 1. **Performance & Scalability**
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- Redis caching layer
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- CDN integration for static assets
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- Database read replicas
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- Load balancing
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- Microservices architecture (optional)
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- Message queue (RabbitMQ, Kafka)
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### 2. **Monitoring & Observability**
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- Application Performance Monitoring (APM)
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- Log aggregation (ELK Stack, Splunk)
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- Real-time alerting
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- Health check endpoints
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- Performance metrics dashboard
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- Error tracking (Sentry)
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### 3. **Testing & Quality**
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- Comprehensive test suite (unit, integration, E2E)
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- Automated testing pipeline
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- Performance testing
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- Security testing
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- Load testing
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- A/B testing framework
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### 4. **DevOps & Deployment**
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- CI/CD pipeline
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- Docker containerization
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- Kubernetes orchestration
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- Infrastructure as Code (Terraform)
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- Automated backups
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- Disaster recovery plan
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---
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## Priority Implementation Roadmap
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### Phase 1: Foundation & Distribution (Months 1-3)
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1. Channel Manager Integration ⭐
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2. Advanced Analytics Dashboard ⭐
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3. Multi-Language Support ⭐
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4. Advanced Notification System
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### Phase 2: Revenue & Guest Management (Months 4-6)
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5. Dynamic Pricing Engine ⭐
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6. Loyalty Program ⭐
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7. Advanced Guest CRM ⭐
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8. Workflow Automation & Task Management
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### Phase 3: Experience & Integration (Months 7-9)
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9. Mobile Applications ⭐
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10. Public API & Webhooks
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11. Payment Gateway Enhancements
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12. Advanced Room Management
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### Phase 4: Advanced Features (Months 10-12)
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13. Group Booking Management
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14. Email Marketing Platform
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15. Advanced Reporting Suite
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16. Performance & Scalability Improvements
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---
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## Recommended Technology Stack Additions
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### Backend:
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- **Redis** - Caching and session management
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- **Celery** - Background task processing
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- **Elasticsearch** - Advanced search
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- **PostgreSQL** - Advanced features (already using SQLAlchemy)
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- **Apache Kafka** - Event streaming
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- **Prometheus** - Metrics collection
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- **Grafana** - Monitoring dashboards
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### Frontend:
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- **react-i18next** - Internationalization
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- **Chart.js / Recharts** - Advanced charts
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- **React Query / SWR** - Advanced data fetching
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- **PWA** - Progressive Web App capabilities
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- **WebSockets** - Real-time updates
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### Mobile:
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- **React Native** - Cross-platform mobile app
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- **Expo** - Development framework
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---
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## Success Metrics to Track
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1. **Business Metrics:**
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- Revenue per available room (RevPAR)
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- Average daily rate (ADR)
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- Occupancy rate
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- Guest lifetime value
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- Repeat booking rate
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2. **Technical Metrics:**
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- API response times
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- System uptime
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- Error rates
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- Page load times
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- Mobile app crash rates
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3. **User Experience Metrics:**
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- Booking conversion rate
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- User satisfaction scores
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- Task completion rates
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- Support ticket volume
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---
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## Estimated Development Effort
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- **Small features**: 1-2 weeks
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- **Medium features**: 2-4 weeks
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- **Large features**: 1-3 months
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- **Platform-level changes**: 3-6 months
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---
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## Notes
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- Prioritize based on business needs and customer feedback
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- Consider phased rollouts for major features
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- Ensure backward compatibility when adding features
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- Maintain comprehensive documentation
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- Regular security audits and updates
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---
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---
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## Single Hotel Platform Focus
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This roadmap is specifically tailored for a **single hotel property**. Features have been optimized for:
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- Direct hotel booking operations
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- Channel distribution management
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- Guest relationship management
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- Revenue optimization for one property
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- Operational efficiency improvements
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- Enhanced guest experience
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Multi-property features have been removed from this roadmap. If you need to expand to multiple properties in the future, multi-tenant architecture can be added as an enhancement.
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---
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**Last Updated**: 2024
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**Version**: 2.0 (Single Hotel Focus)
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