GNX-WEB/SUPPORT_CENTER_MODAL_CHANGES.md

Support Center Modal Implementation

Overview

The support center has been updated to hide forms by default and show them in modal popups when users click on the hero section feature items.

Changes Made

1. Main Page Component (app/support-center/page.tsx)

• Converted to a client component with state management
• Added activeModal state to track which modal should be displayed
• Props passed to child components to control modal visibility

2. Hero Component (components/pages/support/SupportCenterHero.tsx)

• Added onFeatureClick prop to handle feature item clicks
• Made all three feature items clickable:
  • Submit Tickets - Opens the Create Ticket form
  • Knowledge Base - Opens the Knowledge Base
  • Track Status - Opens the Ticket Status Check form
• Added proper accessibility attributes (role="button", tabIndex, keyboard support)
• Added clickable class for enhanced styling

3. Content Component (components/pages/support/SupportCenterContent.tsx)

• Completely redesigned as a modal overlay system
• Forms are now hidden by default and only shown when activeModal is set
• Features:
  • Full-screen modal overlay with backdrop blur
  • Smooth animations (slide-in effect)
  • Close functionality:
    • Click overlay to close
    • Click X button to close
    • Press ESC key to close
  • Body scroll prevention when modal is open
  • Custom scrollbar styling for better UX
  • Responsive design with mobile optimizations

4. Styling Updates (public/styles/pages/_support-center.scss)

• Enhanced .feature-item.clickable styling:
  • Cursor pointer
  • Enhanced hover effects (lift higher, glow effect)
  • Active state for click feedback
  • Box shadow on hover with gold accent

User Experience Flow

1. User lands on support center page
2. Sees hero section with three feature cards (no forms visible)
3. Clicks on any feature card:
   • "Submit Tickets" → Opens ticket creation form in modal
   • "Knowledge Base" → Opens knowledge base in modal
   • "Track Status" → Opens ticket status checker in modal
4. Modal appears with smooth animation
5. User can:
   • Interact with the form/content
   • Close via X button, ESC key, or clicking outside
6. Modal closes with smooth animation
7. User returns to clean hero view

Benefits

✅ Cleaner UI - Hero section is not cluttered with forms
✅ Better Focus - Modals help users focus on one task at a time
✅ Improved UX - Clear call-to-actions with visual feedback
✅ Accessibility - Keyboard navigation and proper ARIA attributes
✅ Mobile Friendly - Responsive modal design works on all devices
✅ Performance - Forms only render when needed

Technical Features

• TypeScript type safety throughout
• React hooks for state management
• Event handling (click, keyboard, ESC)
• CSS-in-JS for modal styling (with Next.js styled-jsx)
• Smooth CSS animations
• Responsive breakpoints
• Accessibility support
• Body scroll lock when modal open

Browser Support

Works on all modern browsers with:

• CSS backdrop-filter
• CSS animations
• Flexbox
• Modern JavaScript (ES6+)