269 lines
14 KiB
Python
269 lines
14 KiB
Python
from django.core.management.base import BaseCommand
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from django.utils.text import slugify
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from support.models import (
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TicketStatus, TicketPriority, TicketCategory,
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KnowledgeBaseCategory, KnowledgeBaseArticle
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)
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class Command(BaseCommand):
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help = 'Populate support center with initial data'
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def handle(self, *args, **kwargs):
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self.stdout.write(self.style.SUCCESS('Starting to populate support data...'))
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# Create Ticket Statuses
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self.create_ticket_statuses()
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# Create Ticket Priorities
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self.create_ticket_priorities()
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# Create Ticket Categories
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self.create_ticket_categories()
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# Create Knowledge Base Categories
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self.create_kb_categories()
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# Create Knowledge Base Articles
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self.create_kb_articles()
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self.stdout.write(self.style.SUCCESS('Successfully populated support data!'))
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def create_ticket_statuses(self):
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self.stdout.write('Creating ticket statuses...')
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statuses = [
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{'name': 'Open', 'color': '#3b82f6', 'description': 'Ticket has been opened', 'is_closed': False, 'display_order': 1},
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{'name': 'In Progress', 'color': '#f59e0b', 'description': 'Ticket is being worked on', 'is_closed': False, 'display_order': 2},
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{'name': 'Pending Response', 'color': '#8b5cf6', 'description': 'Waiting for customer response', 'is_closed': False, 'display_order': 3},
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{'name': 'Resolved', 'color': '#10b981', 'description': 'Ticket has been resolved', 'is_closed': True, 'display_order': 4},
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{'name': 'Closed', 'color': '#6b7280', 'description': 'Ticket has been closed', 'is_closed': True, 'display_order': 5},
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]
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for status_data in statuses:
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status, created = TicketStatus.objects.get_or_create(
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name=status_data['name'],
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defaults=status_data
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)
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if created:
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self.stdout.write(self.style.SUCCESS(f' ✓ Created status: {status.name}'))
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else:
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self.stdout.write(f' - Status already exists: {status.name}')
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def create_ticket_priorities(self):
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self.stdout.write('Creating ticket priorities...')
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priorities = [
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{'name': 'Low', 'level': 4, 'color': '#6b7280', 'description': 'Low priority issue', 'sla_hours': 72},
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{'name': 'Medium', 'level': 3, 'color': '#3b82f6', 'description': 'Medium priority issue', 'sla_hours': 48},
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{'name': 'High', 'level': 2, 'color': '#f59e0b', 'description': 'High priority issue', 'sla_hours': 24},
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{'name': 'Critical', 'level': 1, 'color': '#ef4444', 'description': 'Critical issue requiring immediate attention', 'sla_hours': 4},
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]
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for priority_data in priorities:
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priority, created = TicketPriority.objects.get_or_create(
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name=priority_data['name'],
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defaults=priority_data
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)
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if created:
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self.stdout.write(self.style.SUCCESS(f' ✓ Created priority: {priority.name}'))
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else:
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self.stdout.write(f' - Priority already exists: {priority.name}')
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def create_ticket_categories(self):
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self.stdout.write('Creating ticket categories...')
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categories = [
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{'name': 'Technical Support', 'description': 'Technical issues and troubleshooting', 'color': '#3b82f6', 'icon': 'fa-wrench', 'display_order': 1},
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{'name': 'Billing & Payments', 'description': 'Billing questions and payment issues', 'color': '#10b981', 'icon': 'fa-credit-card', 'display_order': 2},
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{'name': 'Account Management', 'description': 'Account settings and access issues', 'color': '#8b5cf6', 'icon': 'fa-user-cog', 'display_order': 3},
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{'name': 'Product Inquiry', 'description': 'Questions about products and features', 'color': '#f59e0b', 'icon': 'fa-box', 'display_order': 4},
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{'name': 'Bug Reports', 'description': 'Report software bugs and issues', 'color': '#ef4444', 'icon': 'fa-bug', 'display_order': 5},
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{'name': 'Feature Requests', 'description': 'Request new features or improvements', 'color': '#06b6d4', 'icon': 'fa-lightbulb', 'display_order': 6},
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]
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for category_data in categories:
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category, created = TicketCategory.objects.get_or_create(
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name=category_data['name'],
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defaults=category_data
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)
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if created:
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self.stdout.write(self.style.SUCCESS(f' ✓ Created category: {category.name}'))
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else:
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self.stdout.write(f' - Category already exists: {category.name}')
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def create_kb_categories(self):
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self.stdout.write('Creating knowledge base categories...')
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categories = [
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{'name': 'Getting Started', 'slug': 'getting-started', 'description': 'Learn the basics and get started quickly', 'icon': 'fa-rocket', 'color': '#3b82f6', 'display_order': 1},
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{'name': 'Account & Billing', 'slug': 'account-billing', 'description': 'Manage your account and billing information', 'icon': 'fa-user-circle', 'color': '#10b981', 'display_order': 2},
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{'name': 'Technical Documentation', 'slug': 'technical-docs', 'description': 'Technical guides and API documentation', 'icon': 'fa-code', 'color': '#8b5cf6', 'display_order': 3},
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{'name': 'Troubleshooting', 'slug': 'troubleshooting', 'description': 'Common issues and how to resolve them', 'icon': 'fa-tools', 'color': '#f59e0b', 'display_order': 4},
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{'name': 'Security & Privacy', 'slug': 'security-privacy', 'description': 'Security features and privacy settings', 'icon': 'fa-shield-alt', 'color': '#ef4444', 'display_order': 5},
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{'name': 'Best Practices', 'slug': 'best-practices', 'description': 'Tips and best practices for optimal use', 'icon': 'fa-star', 'color': '#daa520', 'display_order': 6},
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]
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for category_data in categories:
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category, created = KnowledgeBaseCategory.objects.get_or_create(
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slug=category_data['slug'],
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defaults=category_data
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)
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if created:
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self.stdout.write(self.style.SUCCESS(f' ✓ Created KB category: {category.name}'))
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else:
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self.stdout.write(f' - KB category already exists: {category.name}')
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def create_kb_articles(self):
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self.stdout.write('Creating knowledge base articles...')
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# Get categories
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getting_started = KnowledgeBaseCategory.objects.filter(slug='getting-started').first()
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account_billing = KnowledgeBaseCategory.objects.filter(slug='account-billing').first()
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technical = KnowledgeBaseCategory.objects.filter(slug='technical-docs').first()
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troubleshooting = KnowledgeBaseCategory.objects.filter(slug='troubleshooting').first()
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articles = [
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{
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'title': 'How to Get Started with Our Platform',
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'slug': 'how-to-get-started',
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'category': getting_started,
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'summary': 'A comprehensive guide to help you get started with our platform quickly and easily.',
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'content': '''<h2>Welcome to Our Platform!</h2>
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<p>This guide will help you get started with our platform in just a few simple steps.</p>
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<h3>Step 1: Create Your Account</h3>
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<p>Visit our sign-up page and create your account using your email address or social login.</p>
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<h3>Step 2: Complete Your Profile</h3>
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<p>Add your company information and customize your profile settings.</p>
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<h3>Step 3: Explore the Dashboard</h3>
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<p>Familiarize yourself with the main dashboard and available features.</p>
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<h3>Step 4: Start Using Our Services</h3>
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<p>Begin using our services and tools to achieve your business goals.</p>
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<p>If you need any help, our support team is always here to assist you!</p>''',
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'is_published': True,
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'is_featured': True,
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},
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{
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'title': 'Understanding Your Billing Cycle',
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'slug': 'understanding-billing-cycle',
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'category': account_billing,
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'summary': 'Learn how our billing cycle works and how to manage your payments.',
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'content': '''<h2>Billing Cycle Overview</h2>
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<p>Understanding your billing cycle is important for managing your subscription effectively.</p>
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<h3>Monthly Billing</h3>
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<p>For monthly subscriptions, you'll be charged on the same date each month.</p>
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<h3>Annual Billing</h3>
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<p>Annual subscriptions offer a discount and are billed once per year.</p>
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<h3>Managing Your Subscription</h3>
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<p>You can upgrade, downgrade, or cancel your subscription at any time from your account settings.</p>''',
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'is_published': True,
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'is_featured': True,
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},
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{
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'title': 'API Documentation Overview',
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'slug': 'api-documentation-overview',
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'category': technical,
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'summary': 'Complete guide to our API endpoints and authentication.',
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'content': '''<h2>API Documentation</h2>
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<p>Our API provides programmatic access to all platform features.</p>
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<h3>Authentication</h3>
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<p>All API requests require authentication using an API key.</p>
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<code>Authorization: Bearer YOUR_API_KEY</code>
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<h3>Rate Limits</h3>
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<p>Standard accounts are limited to 1000 requests per hour.</p>
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<h3>Response Format</h3>
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<p>All responses are returned in JSON format.</p>''',
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'is_published': True,
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'is_featured': True,
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},
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{
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'title': 'Common Login Issues and Solutions',
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'slug': 'common-login-issues',
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'category': troubleshooting,
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'summary': 'Troubleshoot common login problems and learn how to resolve them.',
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'content': '''<h2>Login Troubleshooting</h2>
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<p>Having trouble logging in? Here are some common issues and solutions.</p>
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<h3>Forgot Password</h3>
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<p>Click "Forgot Password" on the login page to reset your password via email.</p>
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<h3>Account Locked</h3>
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<p>After multiple failed login attempts, your account may be temporarily locked for security.</p>
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<h3>Browser Issues</h3>
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<p>Clear your browser cache and cookies, or try a different browser.</p>
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<h3>Still Having Issues?</h3>
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<p>Contact our support team for personalized assistance.</p>''',
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'is_published': True,
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'is_featured': False,
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},
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{
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'title': 'How to Update Your Payment Method',
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'slug': 'update-payment-method',
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'category': account_billing,
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'summary': 'Step-by-step guide to updating your payment information.',
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'content': '''<h2>Updating Payment Information</h2>
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<p>Keep your payment method up to date to avoid service interruptions.</p>
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<h3>Steps to Update</h3>
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<ol>
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<li>Go to Account Settings</li>
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<li>Click on "Billing & Payments"</li>
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<li>Select "Update Payment Method"</li>
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<li>Enter your new payment details</li>
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<li>Click "Save Changes"</li>
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</ol>
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<h3>Supported Payment Methods</h3>
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<p>We accept all major credit cards, PayPal, and bank transfers.</p>''',
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'is_published': True,
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'is_featured': False,
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},
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{
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'title': 'Security Best Practices',
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'slug': 'security-best-practices',
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'category': KnowledgeBaseCategory.objects.filter(slug='security-privacy').first(),
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'summary': 'Essential security practices to keep your account safe.',
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'content': '''<h2>Account Security</h2>
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<p>Follow these best practices to keep your account secure.</p>
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<h3>Use Strong Passwords</h3>
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<p>Create complex passwords with a mix of letters, numbers, and symbols.</p>
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<h3>Enable Two-Factor Authentication</h3>
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<p>Add an extra layer of security with 2FA.</p>
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<h3>Regular Security Audits</h3>
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<p>Review your account activity regularly for any suspicious behavior.</p>
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<h3>Keep Software Updated</h3>
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<p>Always use the latest version of our software for the best security.</p>''',
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'is_published': True,
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'is_featured': True,
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},
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]
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for article_data in articles:
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if article_data['category']:
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article, created = KnowledgeBaseArticle.objects.get_or_create(
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slug=article_data['slug'],
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defaults=article_data
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)
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if created:
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self.stdout.write(self.style.SUCCESS(f' ✓ Created article: {article.title}'))
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else:
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self.stdout.write(f' - Article already exists: {article.title}')
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