314 lines
9.8 KiB
Python
314 lines
9.8 KiB
Python
"""
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Email service for contact form notifications.
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Production-ready with retry logic and comprehensive error handling.
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"""
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from django.core.mail import EmailMultiAlternatives, get_connection
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from django.template.loader import render_to_string
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from django.conf import settings
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from django.utils.html import strip_tags
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from django.core.mail.backends.smtp import EmailBackend
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import logging
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import time
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from typing import Optional, List
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logger = logging.getLogger(__name__)
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def _send_email_with_retry(email_message, max_retries: int = 3, delay: float = 1.0) -> bool:
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"""
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Send email with retry logic for production reliability.
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Args:
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email_message: EmailMultiAlternatives instance
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max_retries: Maximum number of retry attempts
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delay: Delay between retries in seconds
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Returns:
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bool: True if email was sent successfully, False otherwise
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"""
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for attempt in range(max_retries + 1):
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try:
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# Test connection before sending
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connection = get_connection()
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connection.open()
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connection.close()
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# Send the email
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email_message.send()
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return True
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except Exception as e:
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logger.warning(f"Email send attempt {attempt + 1} failed: {str(e)}")
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if attempt < max_retries:
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time.sleep(delay * (2 ** attempt)) # Exponential backoff
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continue
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else:
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logger.error(f"Failed to send email after {max_retries + 1} attempts: {str(e)}")
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return False
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return False
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def _create_email_connection() -> Optional[EmailBackend]:
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"""
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Create a robust email connection with production settings.
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Returns:
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EmailBackend instance or None if connection fails
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"""
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try:
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connection = get_connection(
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host=settings.EMAIL_HOST,
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port=settings.EMAIL_PORT,
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username=settings.EMAIL_HOST_USER,
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password=settings.EMAIL_HOST_PASSWORD,
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use_tls=settings.EMAIL_USE_TLS,
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use_ssl=settings.EMAIL_USE_SSL,
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timeout=getattr(settings, 'EMAIL_TIMEOUT', 30),
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connection_timeout=getattr(settings, 'EMAIL_CONNECTION_TIMEOUT', 10),
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read_timeout=getattr(settings, 'EMAIL_READ_TIMEOUT', 10),
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)
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# Test the connection
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connection.open()
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connection.close()
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return connection
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except Exception as e:
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logger.error(f"Failed to create email connection: {str(e)}")
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return None
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def send_contact_submission_notification(submission):
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"""
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Send email notification for new contact form submission.
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Args:
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submission: ContactSubmission instance
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Returns:
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bool: True if email was sent successfully, False otherwise
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"""
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try:
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# Get company email from settings
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company_email = getattr(settings, 'COMPANY_EMAIL', None)
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if not company_email:
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logger.warning("COMPANY_EMAIL not configured in settings")
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return False
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# Prepare email context
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context = {
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'submission': submission,
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}
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# Render email templates
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html_content = render_to_string(
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'contact/contact_submission_email.html',
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context
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)
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text_content = render_to_string(
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'contact/contact_submission_email.txt',
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context
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)
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# Create email subject with priority indicator
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priority_emoji = {
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'urgent': '🚨',
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'high': '⚠️',
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'medium': '📋',
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'low': '📝'
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}.get(submission.priority, '📋')
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subject = f"{priority_emoji} New Contact Form Submission - {submission.company} (#{submission.id})"
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# Create email message
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email = EmailMultiAlternatives(
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subject=subject,
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body=text_content,
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from_email=settings.DEFAULT_FROM_EMAIL,
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to=[company_email],
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reply_to=[submission.email] # Allow direct reply to customer
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)
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# Add headers for better email handling
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email.extra_headers = {
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'X-Priority': '1' if submission.priority in ['urgent', 'high'] else '3',
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'X-MSMail-Priority': 'High' if submission.priority in ['urgent', 'high'] else 'Normal',
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}
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# Attach HTML version
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email.attach_alternative(html_content, "text/html")
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# Send email with retry logic
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success = _send_email_with_retry(email)
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if success:
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logger.info(f"Contact submission notification sent for submission #{submission.id}")
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else:
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logger.error(f"Failed to send contact submission notification for submission #{submission.id} after retries")
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return success
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except Exception as e:
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logger.error(f"Failed to send contact submission notification for submission #{submission.id}: {str(e)}")
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return False
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def send_contact_submission_confirmation(submission):
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"""
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Send confirmation email to the customer who submitted the form.
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Args:
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submission: ContactSubmission instance
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Returns:
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bool: True if email was sent successfully, False otherwise
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"""
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try:
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# Prepare email context
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context = {
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'submission': submission,
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}
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# Create simple confirmation email
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subject = "Thank you for contacting GNX Software Solutions"
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# Simple text email for confirmation
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message = f"""
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Dear {submission.full_name},
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Thank you for reaching out to GNX Software Solutions!
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We have received your inquiry about {submission.get_project_type_display() if submission.project_type else 'your project'} and will review it carefully.
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Here are the details of your submission:
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- Submission ID: #{submission.id}
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- Company: {submission.company}
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- Project Type: {submission.get_project_type_display() if submission.project_type else 'Not specified'}
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- Timeline: {submission.get_timeline_display() if submission.timeline else 'Not specified'}
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Our team will contact you within 24 hours to discuss your project requirements and how we can help you achieve your goals.
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If you have any urgent questions, please don't hesitate to contact us directly.
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Best regards,
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The GNX Team
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---
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GNX Software Solutions
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Email: {settings.DEFAULT_FROM_EMAIL}
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"""
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# Create email message
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email = EmailMultiAlternatives(
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subject=subject,
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body=message,
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from_email=settings.DEFAULT_FROM_EMAIL,
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to=[submission.email]
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)
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# Send email with retry logic
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success = _send_email_with_retry(email)
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if success:
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logger.info(f"Contact submission confirmation sent to {submission.email} for submission #{submission.id}")
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else:
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logger.error(f"Failed to send contact submission confirmation for submission #{submission.id} after retries")
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return success
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except Exception as e:
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logger.error(f"Failed to send contact submission confirmation for submission #{submission.id}: {str(e)}")
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return False
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def check_email_health() -> dict:
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"""
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Check email service health for production monitoring.
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Returns:
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dict: Health status information
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"""
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health_status = {
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'email_service': 'unknown',
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'connection_test': False,
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'configuration_valid': False,
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'error_message': None
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}
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try:
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# Check configuration
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required_settings = [
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'EMAIL_HOST', 'EMAIL_PORT', 'EMAIL_HOST_USER',
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'EMAIL_HOST_PASSWORD', 'DEFAULT_FROM_EMAIL', 'COMPANY_EMAIL'
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]
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missing_settings = []
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for setting in required_settings:
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if not getattr(settings, setting, None):
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missing_settings.append(setting)
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if missing_settings:
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health_status['error_message'] = f"Missing email settings: {', '.join(missing_settings)}"
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return health_status
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health_status['configuration_valid'] = True
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# Test connection
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connection = _create_email_connection()
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if connection:
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health_status['connection_test'] = True
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health_status['email_service'] = 'healthy'
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else:
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health_status['email_service'] = 'unhealthy'
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health_status['error_message'] = 'Failed to establish email connection'
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except Exception as e:
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health_status['email_service'] = 'error'
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health_status['error_message'] = str(e)
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return health_status
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def send_test_email(to_email: str) -> bool:
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"""
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Send a test email to verify email configuration.
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Args:
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to_email: Email address to send test email to
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Returns:
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bool: True if test email was sent successfully
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"""
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try:
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subject = "GNX Email Service Test"
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message = f"""
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This is a test email from the GNX contact form system.
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If you receive this email, the email service is working correctly.
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Timestamp: {time.strftime("%Y-%m-%d %H:%M:%S UTC")}
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"""
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email = EmailMultiAlternatives(
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subject=subject,
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body=message,
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from_email=settings.DEFAULT_FROM_EMAIL,
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to=[to_email]
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)
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success = _send_email_with_retry(email)
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if success:
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logger.info(f"Test email sent successfully to {to_email}")
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else:
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logger.error(f"Failed to send test email to {to_email}")
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return success
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except Exception as e:
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logger.error(f"Error sending test email to {to_email}: {str(e)}")
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return False
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