update

gnx-react/backend/support/serializers.py

@@ -89,23 +89,28 @@ class SupportTicketCreateSerializer(serializers.ModelSerializer):
 
     def validate_user_email(self, value):
         """
-        Validate that the email is registered and active in the RegisteredEmail model
+        Validate email format and optionally check if registered
         """
         from .models import RegisteredEmail
+        from django.core.validators import validate_email
+        from django.core.exceptions import ValidationError as DjangoValidationError
         
-        # Check if email exists and is active in RegisteredEmail model
+        # Basic email format validation
+        try:
+            validate_email(value)
+        except DjangoValidationError:
+            raise serializers.ValidationError("Please enter a valid email address.")
+        
+        # Optional: Check if email is registered (for analytics/tracking)
+        # But don't block ticket creation if not registered
         try:
             registered_email = RegisteredEmail.objects.get(email=value)
             if not registered_email.is_active:
-                raise serializers.ValidationError(
-                    "This email has been deactivated. "
-                    "Please contact us at support@gnxsoft.com for assistance."
-                )
+                # Log this but don't block the ticket
+                logger.warning(f'Ticket submitted by deactivated registered email: {value}')
         except RegisteredEmail.DoesNotExist:
-            raise serializers.ValidationError(
-                "This email is not registered in our system. "
-                "Please contact us at support@gnxsoft.com to register your email first."
-            )
+            # This is fine - unregistered users can submit tickets
+            logger.info(f'Ticket submitted by unregistered email: {value}')
         
         return value
 
@@ -133,12 +138,14 @@ class SupportTicketCreateSerializer(serializers.ModelSerializer):
             user_name=ticket.user_name
         )
 
-        # Update registered email statistics
+        # Update registered email statistics (only if email is registered)
         try:
             registered_email = RegisteredEmail.objects.get(email=validated_data['user_email'])
             registered_email.increment_ticket_count()
+            logger.info(f'Updated ticket count for registered email: {validated_data["user_email"]}')
         except RegisteredEmail.DoesNotExist:
-            logger.warning(f'RegisteredEmail not found for {validated_data["user_email"]} after validation')
+            # This is normal now - unregistered users can submit tickets
+            logger.info(f'Ticket created by unregistered email: {validated_data["user_email"]}')
 
         # Send email notifications
         try: