update
This commit is contained in:
Iliyan Angelov
470
frontEnd/components/pages/support/CreateTicketForm.tsx
Normal file
470
frontEnd/components/pages/support/CreateTicketForm.tsx
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"use client";
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import { useState, FormEvent } from 'react';
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import { createTicket, CreateTicketData } from '@/lib/api/supportService';
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import { useTicketCategories } from '@/lib/hooks/useSupport';
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interface CreateTicketFormProps {
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onOpenStatusCheck?: () => void;
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}
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const CreateTicketForm = ({ onOpenStatusCheck }: CreateTicketFormProps) => {
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const { categories, loading: categoriesLoading } = useTicketCategories();
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const [formData, setFormData] = useState<CreateTicketData>({
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title: '',
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description: '',
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ticket_type: 'general',
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user_name: '',
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user_email: '',
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user_phone: '',
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company: '',
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category: undefined
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});
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const [isSubmitting, setIsSubmitting] = useState(false);
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const [submitError, setSubmitError] = useState<string | null>(null);
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const [submitSuccess, setSubmitSuccess] = useState(false);
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const [ticketNumber, setTicketNumber] = useState<string>('');
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const [fieldErrors, setFieldErrors] = useState<Record<string, string>>({});
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const handleInputChange = (
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e: React.ChangeEvent<HTMLInputElement | HTMLTextAreaElement | HTMLSelectElement>
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) => {
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const { name, value } = e.target;
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setFormData(prev => ({
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...prev,
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[name]: name === 'category' ? (value ? parseInt(value) : undefined) : value
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}));
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// Clear field error when user starts typing
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if (fieldErrors[name]) {
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setFieldErrors(prev => ({ ...prev, [name]: '' }));
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}
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};
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const validateForm = () => {
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const errors: Record<string, string> = {};
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if (!formData.user_name.trim()) {
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errors.user_name = 'Full name is required';
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}
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if (!formData.user_email.trim()) {
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errors.user_email = 'Email address is required';
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} else if (!/^[^\s@]+@[^\s@]+\.[^\s@]+$/.test(formData.user_email)) {
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errors.user_email = 'Please enter a valid email address';
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}
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if (!formData.title.trim()) {
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errors.title = 'Subject is required';
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}
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if (!formData.description.trim()) {
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errors.description = 'Description is required';
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} else if (formData.description.trim().length < 10) {
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errors.description = 'Please provide a more detailed description (minimum 10 characters)';
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}
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setFieldErrors(errors);
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return Object.keys(errors).length === 0;
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};
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const handleSubmit = async (e: FormEvent<HTMLFormElement>) => {
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e.preventDefault();
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if (!validateForm()) {
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return;
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}
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setIsSubmitting(true);
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setSubmitError(null);
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setSubmitSuccess(false);
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try {
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const response = await createTicket(formData);
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setTicketNumber(response.ticket_number);
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setSubmitSuccess(true);
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// Reset form
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setFormData({
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title: '',
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description: '',
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ticket_type: 'general',
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user_name: '',
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user_email: '',
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user_phone: '',
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company: '',
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category: undefined
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});
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setFieldErrors({});
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} catch (error: any) {
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console.error('Ticket creation error:', error);
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// Provide user-friendly error messages based on error type
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let errorMessage = 'Failed to submit ticket. Please try again.';
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if (error.message) {
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if (error.message.includes('email')) {
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errorMessage = 'There was an issue with your email address. Please check and try again.';
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} else if (error.message.includes('network') || error.message.includes('fetch')) {
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errorMessage = 'Network error. Please check your connection and try again.';
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} else if (error.message.includes('validation')) {
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errorMessage = 'Please check all required fields and try again.';
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} else if (error.message.includes('server') || error.message.includes('500')) {
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errorMessage = 'Server error. Our team has been notified. Please try again later.';
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} else {
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// Use the actual error message if it's user-friendly
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errorMessage = error.message;
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}
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}
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setSubmitError(errorMessage);
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} finally {
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setIsSubmitting(false);
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}
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};
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if (submitSuccess) {
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return (
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<div className="ticket-success">
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<div className="success-icon">
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<i className="fa-solid fa-circle-check"></i>
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</div>
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<h3>Ticket Created Successfully!</h3>
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<div className="ticket-number-container">
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<div className="ticket-number-label">Your Ticket Number</div>
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<div className="ticket-number-value">{ticketNumber}</div>
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<button
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className="btn-copy-ticket"
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onClick={() => {
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navigator.clipboard.writeText(ticketNumber);
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const btn = document.querySelector('.btn-copy-ticket');
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if (btn) {
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btn.textContent = 'Copied!';
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setTimeout(() => {
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btn.textContent = 'Copy';
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}, 2000);
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}
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}}
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>
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Copy
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</button>
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</div>
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<p className="ticket-info">
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We've received your support request and will respond as soon as possible.
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Please save your ticket number for future reference.
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</p>
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<div className="success-actions">
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<button
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className="btn btn-primary"
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onClick={() => setSubmitSuccess(false)}
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>
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<i className="fa-solid fa-plus me-2"></i>
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Submit Another Ticket
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</button>
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{onOpenStatusCheck && (
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<button
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className="btn btn-outline"
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onClick={onOpenStatusCheck}
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>
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<i className="fa-solid fa-search me-2"></i>
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Check Ticket Status
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</button>
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)}
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</div>
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</div>
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);
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}
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const issueTypeIcons: Record<string, string> = {
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general: 'fa-info-circle',
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technical: 'fa-tools',
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billing: 'fa-credit-card',
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feature_request: 'fa-lightbulb',
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bug_report: 'fa-bug',
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account: 'fa-user-circle'
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};
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return (
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<div className="create-ticket-form enterprise-form">
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<div className="row justify-content-center">
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<div className="col-12">
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<div className="form-header-enterprise">
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<div className="form-header-icon">
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<i className="fa-solid fa-ticket"></i>
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</div>
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<h2>Submit a Support Ticket</h2>
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<p>Fill out the form below and our dedicated support team will get back to you within 24 hours.</p>
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<div className="info-banner">
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<i className="fa-solid fa-shield-check"></i>
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<div>
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<strong>Secure & Confidential</strong>
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<span>All tickets are encrypted and handled with enterprise-grade security standards.</span>
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</div>
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</div>
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</div>
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{submitError && (
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<div className="alert-enterprise alert-error">
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<i className="fa-solid fa-triangle-exclamation"></i>
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<div>
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<strong>Submission Error</strong>
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<p>{submitError}</p>
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</div>
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</div>
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)}
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<form onSubmit={handleSubmit} className="support-form-enterprise">
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{/* Personal Information */}
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<div className="form-section">
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<div className="section-header">
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<i className="fa-solid fa-user"></i>
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<h3>Personal Information</h3>
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</div>
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<div className="row g-4">
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<div className="col-md-6">
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<div className="form-group-enterprise">
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<label htmlFor="user_name" className="form-label-enterprise">
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<span>Full Name</span>
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<span className="required-badge">Required</span>
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</label>
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<div className="input-with-icon">
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<i className="fa-solid fa-user"></i>
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<input
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type="text"
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id="user_name"
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name="user_name"
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value={formData.user_name}
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onChange={handleInputChange}
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required
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className={`form-control-enterprise ${fieldErrors.user_name ? 'error' : ''}`}
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placeholder="Enter your full name"
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/>
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</div>
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{fieldErrors.user_name && (
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<span className="field-error">{fieldErrors.user_name}</span>
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)}
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</div>
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</div>
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<div className="col-md-6">
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<div className="form-group-enterprise">
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<label htmlFor="user_email" className="form-label-enterprise">
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<span>Email Address</span>
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<span className="required-badge">Required</span>
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</label>
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<div className="input-with-icon">
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<i className="fa-solid fa-envelope"></i>
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<input
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type="email"
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id="user_email"
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name="user_email"
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value={formData.user_email}
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onChange={handleInputChange}
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required
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className={`form-control-enterprise ${fieldErrors.user_email ? 'error' : ''}`}
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placeholder="your.email@company.com"
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/>
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</div>
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{fieldErrors.user_email && (
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<span className="field-error">{fieldErrors.user_email}</span>
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)}
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</div>
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</div>
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<div className="col-md-6">
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<div className="form-group-enterprise">
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<label htmlFor="user_phone" className="form-label-enterprise">
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<span>Phone Number</span>
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<span className="optional-badge">Optional</span>
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</label>
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<div className="input-with-icon">
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<i className="fa-solid fa-phone"></i>
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<input
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type="tel"
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id="user_phone"
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name="user_phone"
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value={formData.user_phone}
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onChange={handleInputChange}
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className="form-control-enterprise"
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placeholder="+1 (555) 123-4567"
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/>
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</div>
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</div>
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</div>
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<div className="col-md-6">
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<div className="form-group-enterprise">
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<label htmlFor="company" className="form-label-enterprise">
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<span>Company Name</span>
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<span className="optional-badge">Optional</span>
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</label>
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<div className="input-with-icon">
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<i className="fa-solid fa-building"></i>
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<input
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type="text"
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id="company"
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name="company"
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value={formData.company}
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onChange={handleInputChange}
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className="form-control-enterprise"
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placeholder="Your Company Inc."
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/>
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</div>
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</div>
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</div>
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</div>
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</div>
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{/* Ticket Details */}
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<div className="form-section">
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<div className="section-header">
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<i className="fa-solid fa-clipboard-list"></i>
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<h3>Ticket Details</h3>
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</div>
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<div className="row g-4">
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<div className="col-md-6">
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<div className="form-group-enterprise">
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<label htmlFor="ticket_type" className="form-label-enterprise">
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<span>Issue Type</span>
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<span className="required-badge">Required</span>
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</label>
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<div className="select-with-icon">
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<i className={`fa-solid ${issueTypeIcons[formData.ticket_type] || 'fa-tag'}`}></i>
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<select
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id="ticket_type"
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name="ticket_type"
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value={formData.ticket_type}
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onChange={handleInputChange}
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required
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className="form-control-enterprise select-enterprise"
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>
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<option value="general">General Inquiry</option>
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<option value="technical">Technical Issue</option>
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<option value="billing">Billing Question</option>
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<option value="feature_request">Feature Request</option>
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<option value="bug_report">Bug Report</option>
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<option value="account">Account Issue</option>
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</select>
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</div>
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</div>
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</div>
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<div className="col-md-6">
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<div className="form-group-enterprise">
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<label htmlFor="category" className="form-label-enterprise">
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<span>Category</span>
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<span className="optional-badge">Optional</span>
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</label>
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<div className="select-with-icon">
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<i className="fa-solid fa-folder"></i>
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<select
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id="category"
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name="category"
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value={formData.category || ''}
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onChange={handleInputChange}
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className="form-control-enterprise select-enterprise"
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disabled={categoriesLoading}
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>
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<option value="">Select a category</option>
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{Array.isArray(categories) && categories.map(cat => (
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<option key={cat.id} value={cat.id}>
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{cat.name}
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</option>
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))}
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</select>
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</div>
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</div>
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</div>
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<div className="col-12">
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<div className="form-group-enterprise">
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<label htmlFor="title" className="form-label-enterprise">
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<span>Subject</span>
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<span className="required-badge">Required</span>
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</label>
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<div className="input-with-icon">
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<i className="fa-solid fa-heading"></i>
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<input
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type="text"
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id="title"
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name="title"
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value={formData.title}
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onChange={handleInputChange}
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required
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className={`form-control-enterprise ${fieldErrors.title ? 'error' : ''}`}
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placeholder="Brief, descriptive subject line"
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/>
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</div>
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{fieldErrors.title && (
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<span className="field-error">{fieldErrors.title}</span>
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)}
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</div>
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</div>
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<div className="col-12">
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<div className="form-group-enterprise">
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<label htmlFor="description" className="form-label-enterprise">
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<span>Description</span>
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<span className="required-badge">Required</span>
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<span className="char-count">{formData.description.length} characters</span>
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</label>
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<div className="textarea-wrapper">
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<textarea
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id="description"
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name="description"
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value={formData.description}
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onChange={handleInputChange}
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required
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className={`form-control-enterprise textarea-enterprise ${fieldErrors.description ? 'error' : ''}`}
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rows={6}
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placeholder="Please provide detailed information about your issue, including any error messages, steps to reproduce, or relevant context..."
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/>
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<div className="textarea-footer">
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<i className="fa-solid fa-lightbulb"></i>
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<span>Tip: More details help us resolve your issue faster</span>
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</div>
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</div>
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{fieldErrors.description && (
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<span className="field-error">{fieldErrors.description}</span>
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)}
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</div>
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</div>
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</div>
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</div>
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{/* Submit Section */}
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<div className="form-submit-section">
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<button
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type="submit"
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className="btn-submit-enterprise"
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disabled={isSubmitting}
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>
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{isSubmitting ? (
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<>
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<span className="spinner-enterprise"></span>
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<span>Submitting Ticket...</span>
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</>
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) : (
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<>
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<i className="fa-solid fa-paper-plane"></i>
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<span>Submit Ticket</span>
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<i className="fa-solid fa-arrow-right"></i>
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</>
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)}
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</button>
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<p className="submit-note">
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<i className="fa-solid fa-clock"></i>
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Average response time: <strong>2-4 hours</strong>
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</p>
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</div>
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</form>
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</div>
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</div>
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</div>
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);
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};
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export default CreateTicketForm;
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Reference in New Issue
Block a user