update

backEnd/support/email_service.py

@@ -0,0 +1,161 @@
+"""
+Email Service for Support Tickets
+Handles sending email notifications for ticket creation and updates
+"""
+
+from django.core.mail import EmailMultiAlternatives
+from django.template.loader import render_to_string
+from django.conf import settings
+from django.utils.html import strip_tags
+import logging
+
+logger = logging.getLogger(__name__)
+
+
+class SupportEmailService:
+    """Service for sending support ticket related emails"""
+    
+    @staticmethod
+    def send_ticket_confirmation_to_user(ticket):
+        """
+        Send ticket confirmation email to the user who created the ticket
+        
+        Args:
+            ticket: SupportTicket instance
+        """
+        try:
+            subject = f'Ticket Created: {ticket.ticket_number}'
+            
+            # Context for email template
+            context = {
+                'ticket': ticket,
+                'ticket_number': ticket.ticket_number,
+                'user_name': ticket.user_name,
+                'title': ticket.title,
+                'description': ticket.description,
+                'ticket_type': ticket.get_ticket_type_display(),
+                'category': ticket.category.name if ticket.category else 'General',
+                'priority': ticket.priority.name if ticket.priority else 'Medium',
+                'status': ticket.status.name if ticket.status else 'Open',
+                'created_at': ticket.created_at.strftime('%B %d, %Y at %I:%M %p'),
+                'support_url': f'{settings.SITE_URL}/support-center',
+            }
+            
+            # Render HTML email
+            html_message = render_to_string(
+                'support/ticket_confirmation_user.html',
+                context
+            )
+            
+            # Create plain text version
+            text_message = render_to_string(
+                'support/ticket_confirmation_user.txt',
+                context
+            )
+            
+            # Create email
+            email = EmailMultiAlternatives(
+                subject=subject,
+                body=text_message,
+                from_email=settings.DEFAULT_FROM_EMAIL,
+                to=[ticket.user_email],
+            )
+            
+            # Attach HTML version
+            email.attach_alternative(html_message, "text/html")
+            
+            # Send email
+            email.send(fail_silently=False)
+            
+            logger.info(f'Ticket confirmation email sent to user: {ticket.user_email} for ticket {ticket.ticket_number}')
+            return True
+            
+        except Exception as e:
+            logger.error(f'Failed to send ticket confirmation email to user: {str(e)}')
+            return False
+    
+    @staticmethod
+    def send_ticket_notification_to_company(ticket):
+        """
+        Send ticket notification email to company/support team
+        
+        Args:
+            ticket: SupportTicket instance
+        """
+        try:
+            subject = f'New Support Ticket: {ticket.ticket_number} - {ticket.title}'
+            
+            # Get company email from settings
+            company_email = getattr(settings, 'SUPPORT_EMAIL', settings.DEFAULT_FROM_EMAIL)
+            
+            # Context for email template
+            context = {
+                'ticket': ticket,
+                'ticket_number': ticket.ticket_number,
+                'user_name': ticket.user_name,
+                'user_email': ticket.user_email,
+                'user_phone': ticket.user_phone,
+                'company': ticket.company,
+                'title': ticket.title,
+                'description': ticket.description,
+                'ticket_type': ticket.get_ticket_type_display(),
+                'category': ticket.category.name if ticket.category else 'General',
+                'priority': ticket.priority.name if ticket.priority else 'Medium',
+                'status': ticket.status.name if ticket.status else 'Open',
+                'created_at': ticket.created_at.strftime('%B %d, %Y at %I:%M %p'),
+                'admin_url': f'{settings.SITE_URL}/admin/support/supportticket/{ticket.id}/change/',
+            }
+            
+            # Render HTML email
+            html_message = render_to_string(
+                'support/ticket_notification_company.html',
+                context
+            )
+            
+            # Create plain text version
+            text_message = render_to_string(
+                'support/ticket_notification_company.txt',
+                context
+            )
+            
+            # Create email
+            email = EmailMultiAlternatives(
+                subject=subject,
+                body=text_message,
+                from_email=settings.DEFAULT_FROM_EMAIL,
+                to=[company_email],
+                reply_to=[ticket.user_email],
+            )
+            
+            # Attach HTML version
+            email.attach_alternative(html_message, "text/html")
+            
+            # Send email
+            email.send(fail_silently=False)
+            
+            logger.info(f'Ticket notification email sent to company: {company_email} for ticket {ticket.ticket_number}')
+            return True
+            
+        except Exception as e:
+            logger.error(f'Failed to send ticket notification email to company: {str(e)}')
+            return False
+    
+    @staticmethod
+    def send_ticket_created_emails(ticket):
+        """
+        Send both user confirmation and company notification emails
+        
+        Args:
+            ticket: SupportTicket instance
+            
+        Returns:
+            dict with status of both emails
+        """
+        user_email_sent = SupportEmailService.send_ticket_confirmation_to_user(ticket)
+        company_email_sent = SupportEmailService.send_ticket_notification_to_company(ticket)
+        
+        return {
+            'user_email_sent': user_email_sent,
+            'company_email_sent': company_email_sent,
+        }
+