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update

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This commit is contained in:
Iliyan Angelov
2025-11-24 08:18:18 +02:00
parent 366f28677a
commit 136f75a859
133 changed files with 14977 additions and 3350 deletions
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91
backEnd/support/signals.py
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@@ -5,16 +5,54 @@ Handles automatic notifications when tickets are updated
from django.db.models.signals import post_save, pre_save
from django.dispatch import receiver
from django.core.mail import EmailMultiAlternatives
from django.core.mail import EmailMultiAlternatives, get_connection
from django.template.loader import render_to_string
from django.conf import settings
import logging
import time
from .models import SupportTicket, TicketMessage, TicketActivity
logger = logging.getLogger(__name__)
def _send_email_with_retry(email_message, max_retries: int = 3, delay: float = 1.0) -> bool:
"""
Send email with retry logic for production reliability.
Uses Django settings from .env file.
Args:
email_message: EmailMultiAlternatives instance
max_retries: Maximum number of retry attempts
delay: Delay between retries in seconds
Returns:
bool: True if email was sent successfully, False otherwise
"""
for attempt in range(max_retries + 1):
try:
# Test connection before sending (uses EMAIL_BACKEND from settings)
connection = get_connection()
connection.open()
connection.close()
# Send the email (uses EMAIL_BACKEND and credentials from settings)
email_message.send()
return True
except Exception as e:
logger.warning(f"Email send attempt {attempt + 1} failed: {str(e)}")
if attempt < max_retries:
time.sleep(delay * (2 ** attempt)) # Exponential backoff
continue
else:
logger.error(f"Failed to send email after {max_retries + 1} attempts: {str(e)}")
return False
return False
class TicketUpdateNotifier:
"""Service for sending ticket update notifications"""
@@ -34,6 +72,8 @@ class TicketUpdateNotifier:
'status_color': ticket.status.color if ticket.status else '#3b82f6',
'updated_at': ticket.updated_at.strftime('%B %d, %Y at %I:%M %p'),
'support_url': f'{settings.SITE_URL}/support-center',
'logo_url': f'{settings.SITE_URL}/images/logo.png',
'site_url': settings.SITE_URL,
}
# Render HTML email
@@ -48,19 +88,24 @@ class TicketUpdateNotifier:
context
)
# Create email
# Create email (uses DEFAULT_FROM_EMAIL from settings)
email = EmailMultiAlternatives(
subject=subject,
body=text_message,
from_email=settings.DEFAULT_FROM_EMAIL,
from_email=settings.DEFAULT_FROM_EMAIL, # From .env file
to=[ticket.user_email],
)
email.attach_alternative(html_message, "text/html")
email.send(fail_silently=False)
logger.info(f'Status change notification sent for ticket {ticket.ticket_number}')
return True
# Send email with retry logic (uses EMAIL_BACKEND and credentials from settings)
success = _send_email_with_retry(email)
if success:
logger.info(f'Status change notification sent for ticket {ticket.ticket_number}')
else:
logger.error(f'Failed to send status change notification for ticket {ticket.ticket_number} after retries')
return success
except Exception as e:
logger.error(f'Failed to send status change notification: {str(e)}')
@@ -85,6 +130,8 @@ class TicketUpdateNotifier:
'message_author': message.author_name or 'Support Team',
'created_at': message.created_at.strftime('%B %d, %Y at %I:%M %p'),
'support_url': f'{settings.SITE_URL}/support-center',
'logo_url': f'{settings.SITE_URL}/images/logo.png',
'site_url': settings.SITE_URL,
}
# Render HTML email
@@ -99,19 +146,24 @@ class TicketUpdateNotifier:
context
)
# Create email
# Create email (uses DEFAULT_FROM_EMAIL from settings)
email = EmailMultiAlternatives(
subject=subject,
body=text_message,
from_email=settings.DEFAULT_FROM_EMAIL,
from_email=settings.DEFAULT_FROM_EMAIL, # From .env file
to=[ticket.user_email],
)
email.attach_alternative(html_message, "text/html")
email.send(fail_silently=False)
logger.info(f'Message notification sent for ticket {ticket.ticket_number}')
return True
# Send email with retry logic (uses EMAIL_BACKEND and credentials from settings)
success = _send_email_with_retry(email)
if success:
logger.info(f'Message notification sent for ticket {ticket.ticket_number}')
else:
logger.error(f'Failed to send message notification for ticket {ticket.ticket_number} after retries')
return success
except Exception as e:
logger.error(f'Failed to send message notification: {str(e)}')
@@ -131,6 +183,8 @@ class TicketUpdateNotifier:
'assigned_to': assigned_to.get_full_name() or assigned_to.username,
'updated_at': ticket.updated_at.strftime('%B %d, %Y at %I:%M %p'),
'support_url': f'{settings.SITE_URL}/support-center',
'logo_url': f'{settings.SITE_URL}/images/logo.png',
'site_url': settings.SITE_URL,
}
# Render HTML email
@@ -145,19 +199,24 @@ class TicketUpdateNotifier:
context
)
# Create email
# Create email (uses DEFAULT_FROM_EMAIL from settings)
email = EmailMultiAlternatives(
subject=subject,
body=text_message,
from_email=settings.DEFAULT_FROM_EMAIL,
from_email=settings.DEFAULT_FROM_EMAIL, # From .env file
to=[ticket.user_email],
)
email.attach_alternative(html_message, "text/html")
email.send(fail_silently=False)
logger.info(f'Assignment notification sent for ticket {ticket.ticket_number}')
return True
# Send email with retry logic (uses EMAIL_BACKEND and credentials from settings)
success = _send_email_with_retry(email)
if success:
logger.info(f'Assignment notification sent for ticket {ticket.ticket_number}')
else:
logger.error(f'Failed to send assignment notification for ticket {ticket.ticket_number} after retries')
return success
except Exception as e:
logger.error(f'Failed to send assignment notification: {str(e)}')