update
This commit is contained in:
Iliyan Angelov
@@ -1,43 +1,87 @@
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from django.core.management.base import BaseCommand
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from django.utils.text import slugify
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from django.db import transaction
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from support.models import (
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TicketStatus, TicketPriority, TicketCategory,
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KnowledgeBaseCategory, KnowledgeBaseArticle
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)
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from services.models import Service
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class Command(BaseCommand):
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help = 'Populate support center with initial data'
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help = 'Populate support center with enterprise support data based on services'
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def add_arguments(self, parser):
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parser.add_argument(
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'--delete-old',
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action='store_true',
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help='Delete all existing support data before populating',
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)
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def handle(self, *args, **kwargs):
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self.stdout.write(self.style.SUCCESS('Starting to populate support data...'))
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delete_old = kwargs.get('delete_old', False)
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self.stdout.write(self.style.SUCCESS('Starting to populate enterprise support data...'))
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# Create Ticket Statuses
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self.create_ticket_statuses()
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# Create Ticket Priorities
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self.create_ticket_priorities()
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# Create Ticket Categories
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self.create_ticket_categories()
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# Create Knowledge Base Categories
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self.create_kb_categories()
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# Create Knowledge Base Articles
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self.create_kb_articles()
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with transaction.atomic():
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# Delete old data if requested
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if delete_old:
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self.delete_old_data()
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# Create Ticket Statuses
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self.create_ticket_statuses()
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# Create Ticket Priorities
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self.create_ticket_priorities()
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# Create Ticket Categories based on services
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self.create_ticket_categories()
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# Create Knowledge Base Categories
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self.create_kb_categories()
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# Create Knowledge Base Articles
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self.create_kb_articles()
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self.stdout.write(self.style.SUCCESS('Successfully populated support data!'))
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self.stdout.write(self.style.SUCCESS('Successfully populated enterprise support data!'))
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def delete_old_data(self):
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"""Delete all existing support data"""
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self.stdout.write(self.style.WARNING('Deleting old support data...'))
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# Delete in reverse order of dependencies
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kb_articles_count = KnowledgeBaseArticle.objects.count()
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KnowledgeBaseArticle.objects.all().delete()
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self.stdout.write(f' ✓ Deleted {kb_articles_count} knowledge base articles')
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kb_categories_count = KnowledgeBaseCategory.objects.count()
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KnowledgeBaseCategory.objects.all().delete()
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self.stdout.write(f' ✓ Deleted {kb_categories_count} knowledge base categories')
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ticket_categories_count = TicketCategory.objects.count()
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TicketCategory.objects.all().delete()
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self.stdout.write(f' ✓ Deleted {ticket_categories_count} ticket categories')
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ticket_priorities_count = TicketPriority.objects.count()
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TicketPriority.objects.all().delete()
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self.stdout.write(f' ✓ Deleted {ticket_priorities_count} ticket priorities')
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ticket_statuses_count = TicketStatus.objects.count()
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TicketStatus.objects.all().delete()
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self.stdout.write(f' ✓ Deleted {ticket_statuses_count} ticket statuses')
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self.stdout.write(self.style.SUCCESS('Old data deleted successfully!'))
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def create_ticket_statuses(self):
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self.stdout.write('Creating ticket statuses...')
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statuses = [
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{'name': 'Open', 'color': '#3b82f6', 'description': 'Ticket has been opened', 'is_closed': False, 'display_order': 1},
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{'name': 'In Progress', 'color': '#f59e0b', 'description': 'Ticket is being worked on', 'is_closed': False, 'display_order': 2},
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{'name': 'Pending Response', 'color': '#8b5cf6', 'description': 'Waiting for customer response', 'is_closed': False, 'display_order': 3},
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{'name': 'Resolved', 'color': '#10b981', 'description': 'Ticket has been resolved', 'is_closed': True, 'display_order': 4},
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{'name': 'Closed', 'color': '#6b7280', 'description': 'Ticket has been closed', 'is_closed': True, 'display_order': 5},
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{'name': 'Open', 'color': '#3b82f6', 'description': 'Ticket has been opened and is awaiting assignment', 'is_closed': False, 'display_order': 1},
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{'name': 'In Progress', 'color': '#f59e0b', 'description': 'Ticket is being actively worked on by support team', 'is_closed': False, 'display_order': 2},
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{'name': 'Pending Response', 'color': '#8b5cf6', 'description': 'Waiting for customer response or additional information', 'is_closed': False, 'display_order': 3},
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{'name': 'On Hold', 'color': '#6b7280', 'description': 'Ticket is temporarily on hold', 'is_closed': False, 'display_order': 4},
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{'name': 'Resolved', 'color': '#10b981', 'description': 'Ticket has been resolved and is awaiting customer confirmation', 'is_closed': True, 'display_order': 5},
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{'name': 'Closed', 'color': '#6b7280', 'description': 'Ticket has been closed', 'is_closed': True, 'display_order': 6},
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]
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for status_data in statuses:
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@@ -54,10 +98,10 @@ class Command(BaseCommand):
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self.stdout.write('Creating ticket priorities...')
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priorities = [
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{'name': 'Low', 'level': 4, 'color': '#6b7280', 'description': 'Low priority issue', 'sla_hours': 72},
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{'name': 'Medium', 'level': 3, 'color': '#3b82f6', 'description': 'Medium priority issue', 'sla_hours': 48},
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{'name': 'High', 'level': 2, 'color': '#f59e0b', 'description': 'High priority issue', 'sla_hours': 24},
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{'name': 'Critical', 'level': 1, 'color': '#ef4444', 'description': 'Critical issue requiring immediate attention', 'sla_hours': 4},
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{'name': 'Low', 'level': 4, 'color': '#6b7280', 'description': 'Low priority issue - non-urgent', 'sla_hours': 72},
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{'name': 'Medium', 'level': 3, 'color': '#3b82f6', 'description': 'Medium priority issue - standard response', 'sla_hours': 48},
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{'name': 'High', 'level': 2, 'color': '#f59e0b', 'description': 'High priority issue - requires prompt attention', 'sla_hours': 24},
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{'name': 'Critical', 'level': 1, 'color': '#ef4444', 'description': 'Critical issue requiring immediate attention - production down', 'sla_hours': 4},
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]
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for priority_data in priorities:
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@@ -71,37 +115,108 @@ class Command(BaseCommand):
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self.stdout.write(f' - Priority already exists: {priority.name}')
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def create_ticket_categories(self):
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self.stdout.write('Creating ticket categories...')
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self.stdout.write('Creating ticket categories based on services...')
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categories = [
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{'name': 'Technical Support', 'description': 'Technical issues and troubleshooting', 'color': '#3b82f6', 'icon': 'fa-wrench', 'display_order': 1},
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# Get all active services
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services = Service.objects.filter(is_active=True).order_by('display_order')
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# Service-based categories with icons and colors
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service_category_mapping = {
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'backend': {'icon': 'fa-server', 'color': '#3b82f6', 'description': 'Backend development, APIs, and server-side issues'},
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'frontend': {'icon': 'fa-code', 'color': '#10b981', 'description': 'Frontend development, UI/UX, and client-side issues'},
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'data': {'icon': 'fa-database', 'color': '#8b5cf6', 'description': 'Data replication, synchronization, and database issues'},
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'infrastructure': {'icon': 'fa-cloud', 'color': '#f59e0b', 'description': 'Infrastructure management, cloud services, and system administration'},
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'server': {'icon': 'fa-server', 'color': '#ef4444', 'description': 'Server management, configuration, and administration'},
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'devops': {'icon': 'fa-cogs', 'color': '#06b6d4', 'description': 'DevOps, CI/CD, automation, and deployment issues'},
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'api': {'icon': 'fa-plug', 'color': '#ec4899', 'description': 'API integration, connectivity, and third-party service issues'},
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'ai': {'icon': 'fa-brain', 'color': '#daa520', 'description': 'AI/ML solutions, model training, and machine learning issues'},
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}
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# Base categories that apply to all services
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base_categories = [
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{'name': 'Technical Support', 'description': 'General technical issues and troubleshooting', 'color': '#3b82f6', 'icon': 'fa-wrench', 'display_order': 1},
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{'name': 'Billing & Payments', 'description': 'Billing questions and payment issues', 'color': '#10b981', 'icon': 'fa-credit-card', 'display_order': 2},
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{'name': 'Account Management', 'description': 'Account settings and access issues', 'color': '#8b5cf6', 'icon': 'fa-user-cog', 'display_order': 3},
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{'name': 'Product Inquiry', 'description': 'Questions about products and features', 'color': '#f59e0b', 'icon': 'fa-box', 'display_order': 4},
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{'name': 'Feature Requests', 'description': 'Request new features or improvements', 'color': '#06b6d4', 'icon': 'fa-lightbulb', 'display_order': 4},
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{'name': 'Bug Reports', 'description': 'Report software bugs and issues', 'color': '#ef4444', 'icon': 'fa-bug', 'display_order': 5},
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{'name': 'Feature Requests', 'description': 'Request new features or improvements', 'color': '#06b6d4', 'icon': 'fa-lightbulb', 'display_order': 6},
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]
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for category_data in categories:
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# Create base categories
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display_order = 1
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for category_data in base_categories:
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category, created = TicketCategory.objects.get_or_create(
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name=category_data['name'],
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defaults=category_data
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defaults={**category_data, 'display_order': display_order}
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)
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if created:
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self.stdout.write(self.style.SUCCESS(f' ✓ Created category: {category.name}'))
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else:
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self.stdout.write(f' - Category already exists: {category.name}')
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display_order += 1
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# Create service-specific categories
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for service in services:
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service_title_lower = service.title.lower()
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category_name = None
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category_config = None
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# Map service to category
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if 'backend' in service_title_lower:
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category_name = f'{service.title} Support'
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category_config = service_category_mapping['backend']
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elif 'frontend' in service_title_lower:
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category_name = f'{service.title} Support'
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category_config = service_category_mapping['frontend']
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elif 'data replication' in service_title_lower or 'synchronization' in service_title_lower:
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category_name = f'{service.title} Support'
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category_config = service_category_mapping['data']
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elif 'infrastructure management' in service_title_lower or 'infrastructure support' in service_title_lower:
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category_name = f'{service.title} Support'
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category_config = service_category_mapping['infrastructure']
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elif 'server management' in service_title_lower or 'server administration' in service_title_lower:
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category_name = f'{service.title} Support'
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category_config = service_category_mapping['server']
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elif 'devops' in service_title_lower or 'automation' in service_title_lower:
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category_name = f'{service.title} Support'
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category_config = service_category_mapping['devops']
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elif 'api integration' in service_title_lower:
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category_name = f'{service.title} Support'
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category_config = service_category_mapping['api']
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elif 'artificial intelligence' in service_title_lower or 'machine learning' in service_title_lower or 'ai' in service_title_lower:
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category_name = f'{service.title} Support'
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category_config = service_category_mapping['ai']
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if category_name and category_config:
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category, created = TicketCategory.objects.get_or_create(
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name=category_name,
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defaults={
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'description': f'Support for {service.title}. {category_config["description"]}',
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'color': category_config['color'],
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'icon': category_config['icon'],
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'display_order': display_order
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}
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)
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if created:
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self.stdout.write(self.style.SUCCESS(f' ✓ Created category: {category.name}'))
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else:
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self.stdout.write(f' - Category already exists: {category.name}')
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display_order += 1
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def create_kb_categories(self):
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self.stdout.write('Creating knowledge base categories...')
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categories = [
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{'name': 'Getting Started', 'slug': 'getting-started', 'description': 'Learn the basics and get started quickly', 'icon': 'fa-rocket', 'color': '#3b82f6', 'display_order': 1},
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{'name': 'Account & Billing', 'slug': 'account-billing', 'description': 'Manage your account and billing information', 'icon': 'fa-user-circle', 'color': '#10b981', 'display_order': 2},
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{'name': 'Technical Documentation', 'slug': 'technical-docs', 'description': 'Technical guides and API documentation', 'icon': 'fa-code', 'color': '#8b5cf6', 'display_order': 3},
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{'name': 'Troubleshooting', 'slug': 'troubleshooting', 'description': 'Common issues and how to resolve them', 'icon': 'fa-tools', 'color': '#f59e0b', 'display_order': 4},
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{'name': 'Security & Privacy', 'slug': 'security-privacy', 'description': 'Security features and privacy settings', 'icon': 'fa-shield-alt', 'color': '#ef4444', 'display_order': 5},
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{'name': 'Best Practices', 'slug': 'best-practices', 'description': 'Tips and best practices for optimal use', 'icon': 'fa-star', 'color': '#daa520', 'display_order': 6},
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{'name': 'Getting Started', 'slug': 'getting-started', 'description': 'Learn the basics and get started with our enterprise services', 'icon': 'fa-rocket', 'color': '#3b82f6', 'display_order': 1},
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{'name': 'Backend Development', 'slug': 'backend-development', 'description': 'Backend development guides, APIs, and server-side documentation', 'icon': 'fa-server', 'color': '#3b82f6', 'display_order': 2},
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{'name': 'Frontend Development', 'slug': 'frontend-development', 'description': 'Frontend development guides, UI/UX, and client-side documentation', 'icon': 'fa-code', 'color': '#10b981', 'display_order': 3},
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{'name': 'Infrastructure & DevOps', 'slug': 'infrastructure-devops', 'description': 'Infrastructure management, DevOps, and deployment guides', 'icon': 'fa-cloud', 'color': '#f59e0b', 'display_order': 4},
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{'name': 'Data Management', 'slug': 'data-management', 'description': 'Data replication, synchronization, and database management', 'icon': 'fa-database', 'color': '#8b5cf6', 'display_order': 5},
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{'name': 'API Integration', 'slug': 'api-integration', 'description': 'API integration guides and third-party service connectivity', 'icon': 'fa-plug', 'color': '#ec4899', 'display_order': 6},
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{'name': 'AI & Machine Learning', 'slug': 'ai-machine-learning', 'description': 'AI/ML solutions, model training, and machine learning guides', 'icon': 'fa-brain', 'color': '#daa520', 'display_order': 7},
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{'name': 'Troubleshooting', 'slug': 'troubleshooting', 'description': 'Common issues and how to resolve them', 'icon': 'fa-tools', 'color': '#ef4444', 'display_order': 8},
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{'name': 'Security & Privacy', 'slug': 'security-privacy', 'description': 'Security features, best practices, and privacy settings', 'icon': 'fa-shield-alt', 'color': '#ef4444', 'display_order': 9},
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{'name': 'Account & Billing', 'slug': 'account-billing', 'description': 'Manage your account and billing information', 'icon': 'fa-user-circle', 'color': '#10b981', 'display_order': 10},
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{'name': 'Best Practices', 'slug': 'best-practices', 'description': 'Tips and best practices for optimal use of our services', 'icon': 'fa-star', 'color': '#daa520', 'display_order': 11},
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]
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for category_data in categories:
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@@ -119,140 +234,455 @@ class Command(BaseCommand):
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# Get categories
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getting_started = KnowledgeBaseCategory.objects.filter(slug='getting-started').first()
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account_billing = KnowledgeBaseCategory.objects.filter(slug='account-billing').first()
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technical = KnowledgeBaseCategory.objects.filter(slug='technical-docs').first()
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backend_dev = KnowledgeBaseCategory.objects.filter(slug='backend-development').first()
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frontend_dev = KnowledgeBaseCategory.objects.filter(slug='frontend-development').first()
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infrastructure = KnowledgeBaseCategory.objects.filter(slug='infrastructure-devops').first()
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data_mgmt = KnowledgeBaseCategory.objects.filter(slug='data-management').first()
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api_integration = KnowledgeBaseCategory.objects.filter(slug='api-integration').first()
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ai_ml = KnowledgeBaseCategory.objects.filter(slug='ai-machine-learning').first()
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troubleshooting = KnowledgeBaseCategory.objects.filter(slug='troubleshooting').first()
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security = KnowledgeBaseCategory.objects.filter(slug='security-privacy').first()
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account_billing = KnowledgeBaseCategory.objects.filter(slug='account-billing').first()
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best_practices = KnowledgeBaseCategory.objects.filter(slug='best-practices').first()
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articles = [
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{
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'title': 'How to Get Started with Our Platform',
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'slug': 'how-to-get-started',
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'title': 'Getting Started with Enterprise Services',
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'slug': 'getting-started-enterprise-services',
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'category': getting_started,
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'summary': 'A comprehensive guide to help you get started with our platform quickly and easily.',
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'content': '''<h2>Welcome to Our Platform!</h2>
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<p>This guide will help you get started with our platform in just a few simple steps.</p>
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'summary': 'A comprehensive guide to help you get started with our enterprise services quickly and efficiently.',
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'content': '''<h2>Welcome to GNX Enterprise Services!</h2>
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<p>This guide will help you get started with our enterprise services in just a few simple steps.</p>
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<h3>Step 1: Create Your Account</h3>
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<p>Visit our sign-up page and create your account using your email address or social login.</p>
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<h3>Step 1: Understand Your Service Package</h3>
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<p>Review your service agreement and understand what services are included in your package. Each service comes with specific deliverables, timelines, and support options.</p>
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<h3>Step 2: Complete Your Profile</h3>
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<p>Add your company information and customize your profile settings.</p>
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<h3>Step 2: Access Your Service Portal</h3>
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<p>Log in to your enterprise portal to access service documentation, support tickets, and project management tools.</p>
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<h3>Step 3: Explore the Dashboard</h3>
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<p>Familiarize yourself with the main dashboard and available features.</p>
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<h3>Step 3: Set Up Your Development Environment</h3>
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<p>Follow the setup guides for your specific services. We provide detailed documentation for backend, frontend, infrastructure, and integration services.</p>
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<h3>Step 4: Start Using Our Services</h3>
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<p>Begin using our services and tools to achieve your business goals.</p>
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<h3>Step 4: Connect with Your Support Team</h3>
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<p>Your dedicated support team is available 24/7. Use the support ticket system for technical issues or contact your account manager for service-related questions.</p>
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<p>If you need any help, our support team is always here to assist you!</p>''',
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<h3>Step 5: Explore Knowledge Base</h3>
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<p>Browse our comprehensive knowledge base for detailed guides, API documentation, troubleshooting tips, and best practices.</p>
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<p>If you need any help, our enterprise support team is always here to assist you!</p>''',
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'is_published': True,
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'is_featured': True,
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},
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{
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'title': 'Understanding Your Billing Cycle',
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'slug': 'understanding-billing-cycle',
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'category': account_billing,
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'summary': 'Learn how our billing cycle works and how to manage your payments.',
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'content': '''<h2>Billing Cycle Overview</h2>
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<p>Understanding your billing cycle is important for managing your subscription effectively.</p>
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'title': 'Enterprise Backend Development Best Practices',
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'slug': 'backend-development-best-practices',
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'category': backend_dev,
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'summary': 'Learn best practices for enterprise backend development including API design, database optimization, and security.',
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'content': '''<h2>Backend Development Best Practices</h2>
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<p>Follow these best practices to ensure your backend applications are robust, scalable, and secure.</p>
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<h3>Monthly Billing</h3>
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<p>For monthly subscriptions, you'll be charged on the same date each month.</p>
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<h3>API Design Principles</h3>
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<ul>
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<li>Use RESTful conventions for API endpoints</li>
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<li>Implement proper versioning (e.g., /api/v1/)</li>
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<li>Use consistent naming conventions</li>
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<li>Return appropriate HTTP status codes</li>
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<li>Implement pagination for large datasets</li>
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</ul>
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<h3>Annual Billing</h3>
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<p>Annual subscriptions offer a discount and are billed once per year.</p>
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<h3>Database Optimization</h3>
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||||
<ul>
|
||||
<li>Use proper indexing for frequently queried fields</li>
|
||||
<li>Implement connection pooling</li>
|
||||
<li>Use database transactions appropriately</li>
|
||||
<li>Optimize queries to avoid N+1 problems</li>
|
||||
<li>Implement caching strategies</li>
|
||||
</ul>
|
||||
|
||||
<h3>Managing Your Subscription</h3>
|
||||
<p>You can upgrade, downgrade, or cancel your subscription at any time from your account settings.</p>''',
|
||||
<h3>Security Best Practices</h3>
|
||||
<ul>
|
||||
<li>Implement authentication and authorization</li>
|
||||
<li>Use HTTPS for all API communications</li>
|
||||
<li>Validate and sanitize all inputs</li>
|
||||
<li>Implement rate limiting</li>
|
||||
<li>Keep dependencies updated</li>
|
||||
</ul>
|
||||
|
||||
<h3>Performance Optimization</h3>
|
||||
<ul>
|
||||
<li>Implement caching at multiple levels</li>
|
||||
<li>Use async processing for long-running tasks</li>
|
||||
<li>Optimize database queries</li>
|
||||
<li>Implement proper logging and monitoring</li>
|
||||
<li>Use CDN for static assets</li>
|
||||
</ul>''',
|
||||
'is_published': True,
|
||||
'is_featured': True,
|
||||
},
|
||||
{
|
||||
'title': 'API Documentation Overview',
|
||||
'slug': 'api-documentation-overview',
|
||||
'category': technical,
|
||||
'summary': 'Complete guide to our API endpoints and authentication.',
|
||||
'content': '''<h2>API Documentation</h2>
|
||||
<p>Our API provides programmatic access to all platform features.</p>
|
||||
'title': 'Frontend Development Guidelines',
|
||||
'slug': 'frontend-development-guidelines',
|
||||
'category': frontend_dev,
|
||||
'summary': 'Comprehensive guidelines for building modern, responsive frontend applications.',
|
||||
'content': '''<h2>Frontend Development Guidelines</h2>
|
||||
<p>Build modern, performant, and accessible frontend applications with these guidelines.</p>
|
||||
|
||||
<h3>Authentication</h3>
|
||||
<p>All API requests require authentication using an API key.</p>
|
||||
<code>Authorization: Bearer YOUR_API_KEY</code>
|
||||
<h3>Component Architecture</h3>
|
||||
<ul>
|
||||
<li>Use component-based architecture (React, Vue, etc.)</li>
|
||||
<li>Keep components small and focused</li>
|
||||
<li>Implement proper state management</li>
|
||||
<li>Use reusable component libraries</li>
|
||||
<li>Follow consistent naming conventions</li>
|
||||
</ul>
|
||||
|
||||
<h3>Rate Limits</h3>
|
||||
<p>Standard accounts are limited to 1000 requests per hour.</p>
|
||||
<h3>Performance Optimization</h3>
|
||||
<ul>
|
||||
<li>Implement code splitting and lazy loading</li>
|
||||
<li>Optimize images and assets</li>
|
||||
<li>Use efficient rendering techniques</li>
|
||||
<li>Minimize bundle size</li>
|
||||
<li>Implement proper caching strategies</li>
|
||||
</ul>
|
||||
|
||||
<h3>Response Format</h3>
|
||||
<p>All responses are returned in JSON format.</p>''',
|
||||
<h3>Responsive Design</h3>
|
||||
<ul>
|
||||
<li>Use mobile-first approach</li>
|
||||
<li>Test on multiple devices and browsers</li>
|
||||
<li>Implement flexible layouts</li>
|
||||
<li>Optimize touch interactions</li>
|
||||
<li>Ensure proper viewport settings</li>
|
||||
</ul>
|
||||
|
||||
<h3>Accessibility</h3>
|
||||
<ul>
|
||||
<li>Use semantic HTML</li>
|
||||
<li>Implement proper ARIA labels</li>
|
||||
<li>Ensure keyboard navigation</li>
|
||||
<li>Maintain proper color contrast</li>
|
||||
<li>Test with screen readers</li>
|
||||
</ul>''',
|
||||
'is_published': True,
|
||||
'is_featured': True,
|
||||
},
|
||||
{
|
||||
'title': 'Common Login Issues and Solutions',
|
||||
'slug': 'common-login-issues',
|
||||
'title': 'DevOps and Infrastructure Setup Guide',
|
||||
'slug': 'devops-infrastructure-setup',
|
||||
'category': infrastructure,
|
||||
'summary': 'Complete guide to setting up DevOps pipelines and infrastructure automation.',
|
||||
'content': '''<h2>DevOps and Infrastructure Setup</h2>
|
||||
<p>Set up robust DevOps pipelines and infrastructure automation for your enterprise applications.</p>
|
||||
|
||||
<h3>CI/CD Pipeline Setup</h3>
|
||||
<ul>
|
||||
<li>Configure automated testing in your pipeline</li>
|
||||
<li>Implement code quality checks</li>
|
||||
<li>Set up automated deployments</li>
|
||||
<li>Configure environment-specific deployments</li>
|
||||
<li>Implement rollback strategies</li>
|
||||
</ul>
|
||||
|
||||
<h3>Infrastructure as Code</h3>
|
||||
<ul>
|
||||
<li>Use Terraform or CloudFormation for infrastructure</li>
|
||||
<li>Version control your infrastructure code</li>
|
||||
<li>Implement infrastructure testing</li>
|
||||
<li>Use configuration management tools</li>
|
||||
<li>Document infrastructure changes</li>
|
||||
</ul>
|
||||
|
||||
<h3>Containerization</h3>
|
||||
<ul>
|
||||
<li>Containerize your applications with Docker</li>
|
||||
<li>Use Kubernetes for orchestration</li>
|
||||
<li>Implement proper health checks</li>
|
||||
<li>Configure resource limits</li>
|
||||
<li>Set up container registries</li>
|
||||
</ul>
|
||||
|
||||
<h3>Monitoring and Logging</h3>
|
||||
<ul>
|
||||
<li>Implement comprehensive monitoring</li>
|
||||
<li>Set up centralized logging</li>
|
||||
<li>Configure alerting systems</li>
|
||||
<li>Use APM tools for performance monitoring</li>
|
||||
<li>Implement log aggregation</li>
|
||||
</ul>''',
|
||||
'is_published': True,
|
||||
'is_featured': True,
|
||||
},
|
||||
{
|
||||
'title': 'Data Replication and Synchronization Guide',
|
||||
'slug': 'data-replication-synchronization',
|
||||
'category': data_mgmt,
|
||||
'summary': 'Complete guide to setting up and managing data replication and synchronization.',
|
||||
'content': '''<h2>Data Replication and Synchronization</h2>
|
||||
<p>Ensure data consistency and availability with proper replication and synchronization strategies.</p>
|
||||
|
||||
<h3>Replication Strategies</h3>
|
||||
<ul>
|
||||
<li>Master-Slave replication for read scaling</li>
|
||||
<li>Master-Master replication for high availability</li>
|
||||
<li>Multi-region replication for disaster recovery</li>
|
||||
<li>Real-time vs. batch replication</li>
|
||||
<li>Conflict resolution strategies</li>
|
||||
</ul>
|
||||
|
||||
<h3>Synchronization Best Practices</h3>
|
||||
<ul>
|
||||
<li>Implement change data capture (CDC)</li>
|
||||
<li>Use transaction logs for consistency</li>
|
||||
<li>Monitor replication lag</li>
|
||||
<li>Implement data validation</li>
|
||||
<li>Set up automated failover</li>
|
||||
</ul>
|
||||
|
||||
<h3>Disaster Recovery</h3>
|
||||
<ul>
|
||||
<li>Regular backup schedules</li>
|
||||
<li>Test recovery procedures</li>
|
||||
<li>Maintain multiple backup copies</li>
|
||||
<li>Document recovery processes</li>
|
||||
<li>Monitor backup health</li>
|
||||
</ul>
|
||||
|
||||
<h3>Troubleshooting Common Issues</h3>
|
||||
<ul>
|
||||
<li>Replication lag issues</li>
|
||||
<li>Data inconsistency problems</li>
|
||||
<li>Network connectivity issues</li>
|
||||
<li>Storage capacity management</li>
|
||||
<li>Performance optimization</li>
|
||||
</ul>''',
|
||||
'is_published': True,
|
||||
'is_featured': False,
|
||||
},
|
||||
{
|
||||
'title': 'API Integration Best Practices',
|
||||
'slug': 'api-integration-best-practices',
|
||||
'category': api_integration,
|
||||
'summary': 'Best practices for integrating with third-party APIs and services.',
|
||||
'content': '''<h2>API Integration Best Practices</h2>
|
||||
<p>Integrate seamlessly with third-party APIs using these best practices.</p>
|
||||
|
||||
<h3>Authentication and Security</h3>
|
||||
<ul>
|
||||
<li>Use OAuth 2.0 for secure authentication</li>
|
||||
<li>Store API keys securely</li>
|
||||
<li>Implement token refresh mechanisms</li>
|
||||
<li>Use HTTPS for all API calls</li>
|
||||
<li>Validate API responses</li>
|
||||
</ul>
|
||||
|
||||
<h3>Error Handling</h3>
|
||||
<ul>
|
||||
<li>Implement retry logic with exponential backoff</li>
|
||||
<li>Handle rate limiting gracefully</li>
|
||||
<li>Log all API errors</li>
|
||||
<li>Implement circuit breakers</li>
|
||||
<li>Provide meaningful error messages</li>
|
||||
</ul>
|
||||
|
||||
<h3>Performance Optimization</h3>
|
||||
<ul>
|
||||
<li>Implement request caching</li>
|
||||
<li>Use batch requests when possible</li>
|
||||
<li>Implement connection pooling</li>
|
||||
<li>Monitor API response times</li>
|
||||
<li>Optimize payload sizes</li>
|
||||
</ul>
|
||||
|
||||
<h3>Testing and Monitoring</h3>
|
||||
<ul>
|
||||
<li>Test with sandbox environments</li>
|
||||
<li>Monitor API usage and costs</li>
|
||||
<li>Set up alerts for failures</li>
|
||||
<li>Document integration patterns</li>
|
||||
<li>Version your integrations</li>
|
||||
</ul>''',
|
||||
'is_published': True,
|
||||
'is_featured': False,
|
||||
},
|
||||
{
|
||||
'title': 'AI and Machine Learning Implementation Guide',
|
||||
'slug': 'ai-machine-learning-implementation',
|
||||
'category': ai_ml,
|
||||
'summary': 'Guide to implementing AI and machine learning solutions in your applications.',
|
||||
'content': '''<h2>AI and Machine Learning Implementation</h2>
|
||||
<p>Integrate AI and machine learning capabilities into your enterprise applications.</p>
|
||||
|
||||
<h3>Model Development</h3>
|
||||
<ul>
|
||||
<li>Define clear use cases and objectives</li>
|
||||
<li>Prepare and clean your data</li>
|
||||
<li>Choose appropriate algorithms</li>
|
||||
<li>Train and validate models</li>
|
||||
<li>Evaluate model performance</li>
|
||||
</ul>
|
||||
|
||||
<h3>Model Deployment</h3>
|
||||
<ul>
|
||||
<li>Containerize models for deployment</li>
|
||||
<li>Implement model versioning</li>
|
||||
<li>Set up model serving infrastructure</li>
|
||||
<li>Implement A/B testing</li>
|
||||
<li>Monitor model performance</li>
|
||||
</ul>
|
||||
|
||||
<h3>Integration Best Practices</h3>
|
||||
<ul>
|
||||
<li>Use API gateways for model access</li>
|
||||
<li>Implement proper authentication</li>
|
||||
<li>Handle model inference errors</li>
|
||||
<li>Optimize inference latency</li>
|
||||
<li>Implement caching strategies</li>
|
||||
</ul>
|
||||
|
||||
<h3>Monitoring and Maintenance</h3>
|
||||
<ul>
|
||||
<li>Monitor model accuracy over time</li>
|
||||
<li>Track data drift</li>
|
||||
<li>Implement model retraining pipelines</li>
|
||||
<li>Set up performance alerts</li>
|
||||
<li>Document model behavior</li>
|
||||
</ul>''',
|
||||
'is_published': True,
|
||||
'is_featured': True,
|
||||
},
|
||||
{
|
||||
'title': 'Common Troubleshooting Issues',
|
||||
'slug': 'common-troubleshooting-issues',
|
||||
'category': troubleshooting,
|
||||
'summary': 'Troubleshoot common login problems and learn how to resolve them.',
|
||||
'content': '''<h2>Login Troubleshooting</h2>
|
||||
<p>Having trouble logging in? Here are some common issues and solutions.</p>
|
||||
'summary': 'Common issues and their solutions for enterprise services.',
|
||||
'content': '''<h2>Common Troubleshooting Issues</h2>
|
||||
<p>Resolve common issues quickly with these troubleshooting guides.</p>
|
||||
|
||||
<h3>Forgot Password</h3>
|
||||
<p>Click "Forgot Password" on the login page to reset your password via email.</p>
|
||||
<h3>Connection Issues</h3>
|
||||
<ul>
|
||||
<li>Check network connectivity</li>
|
||||
<li>Verify firewall settings</li>
|
||||
<li>Test DNS resolution</li>
|
||||
<li>Check SSL/TLS certificates</li>
|
||||
<li>Review connection timeouts</li>
|
||||
</ul>
|
||||
|
||||
<h3>Account Locked</h3>
|
||||
<p>After multiple failed login attempts, your account may be temporarily locked for security.</p>
|
||||
<h3>Performance Issues</h3>
|
||||
<ul>
|
||||
<li>Check server resource usage</li>
|
||||
<li>Review database query performance</li>
|
||||
<li>Analyze application logs</li>
|
||||
<li>Check for memory leaks</li>
|
||||
<li>Review caching strategies</li>
|
||||
</ul>
|
||||
|
||||
<h3>Browser Issues</h3>
|
||||
<p>Clear your browser cache and cookies, or try a different browser.</p>
|
||||
<h3>Authentication Problems</h3>
|
||||
<ul>
|
||||
<li>Verify credentials</li>
|
||||
<li>Check token expiration</li>
|
||||
<li>Review permission settings</li>
|
||||
<li>Test with different accounts</li>
|
||||
<li>Check session management</li>
|
||||
</ul>
|
||||
|
||||
<h3>Still Having Issues?</h3>
|
||||
<p>Contact our support team for personalized assistance.</p>''',
|
||||
<h3>Data Issues</h3>
|
||||
<ul>
|
||||
<li>Verify data integrity</li>
|
||||
<li>Check replication status</li>
|
||||
<li>Review data validation rules</li>
|
||||
<li>Check for data corruption</li>
|
||||
<li>Verify backup integrity</li>
|
||||
</ul>
|
||||
|
||||
<p>If you continue to experience issues, please contact our support team.</p>''',
|
||||
'is_published': True,
|
||||
'is_featured': False,
|
||||
},
|
||||
{
|
||||
'title': 'How to Update Your Payment Method',
|
||||
'slug': 'update-payment-method',
|
||||
'category': account_billing,
|
||||
'summary': 'Step-by-step guide to updating your payment information.',
|
||||
'content': '''<h2>Updating Payment Information</h2>
|
||||
<p>Keep your payment method up to date to avoid service interruptions.</p>
|
||||
'title': 'Enterprise Security Best Practices',
|
||||
'slug': 'enterprise-security-best-practices',
|
||||
'category': security,
|
||||
'summary': 'Essential security practices for enterprise applications and infrastructure.',
|
||||
'content': '''<h2>Enterprise Security Best Practices</h2>
|
||||
<p>Protect your enterprise applications and data with these security best practices.</p>
|
||||
|
||||
<h3>Steps to Update</h3>
|
||||
<ol>
|
||||
<li>Go to Account Settings</li>
|
||||
<li>Click on "Billing & Payments"</li>
|
||||
<li>Select "Update Payment Method"</li>
|
||||
<li>Enter your new payment details</li>
|
||||
<li>Click "Save Changes"</li>
|
||||
</ol>
|
||||
<h3>Authentication and Authorization</h3>
|
||||
<ul>
|
||||
<li>Implement multi-factor authentication (MFA)</li>
|
||||
<li>Use strong password policies</li>
|
||||
<li>Implement role-based access control (RBAC)</li>
|
||||
<li>Regularly review user permissions</li>
|
||||
<li>Use OAuth 2.0 for API authentication</li>
|
||||
</ul>
|
||||
|
||||
<h3>Supported Payment Methods</h3>
|
||||
<p>We accept all major credit cards, PayPal, and bank transfers.</p>''',
|
||||
'is_published': True,
|
||||
'is_featured': False,
|
||||
},
|
||||
{
|
||||
'title': 'Security Best Practices',
|
||||
'slug': 'security-best-practices',
|
||||
'category': KnowledgeBaseCategory.objects.filter(slug='security-privacy').first(),
|
||||
'summary': 'Essential security practices to keep your account safe.',
|
||||
'content': '''<h2>Account Security</h2>
|
||||
<p>Follow these best practices to keep your account secure.</p>
|
||||
<h3>Data Protection</h3>
|
||||
<ul>
|
||||
<li>Encrypt data at rest and in transit</li>
|
||||
<li>Implement proper key management</li>
|
||||
<li>Use secure communication protocols</li>
|
||||
<li>Implement data masking for sensitive information</li>
|
||||
<li>Regularly backup critical data</li>
|
||||
</ul>
|
||||
|
||||
<h3>Use Strong Passwords</h3>
|
||||
<p>Create complex passwords with a mix of letters, numbers, and symbols.</p>
|
||||
<h3>Network Security</h3>
|
||||
<ul>
|
||||
<li>Use firewalls and network segmentation</li>
|
||||
<li>Implement DDoS protection</li>
|
||||
<li>Use VPNs for remote access</li>
|
||||
<li>Monitor network traffic</li>
|
||||
<li>Implement intrusion detection systems</li>
|
||||
</ul>
|
||||
|
||||
<h3>Enable Two-Factor Authentication</h3>
|
||||
<p>Add an extra layer of security with 2FA.</p>
|
||||
|
||||
<h3>Regular Security Audits</h3>
|
||||
<p>Review your account activity regularly for any suspicious behavior.</p>
|
||||
|
||||
<h3>Keep Software Updated</h3>
|
||||
<p>Always use the latest version of our software for the best security.</p>''',
|
||||
<h3>Compliance and Auditing</h3>
|
||||
<ul>
|
||||
<li>Maintain security audit logs</li>
|
||||
<li>Regularly review access logs</li>
|
||||
<li>Conduct security assessments</li>
|
||||
<li>Stay compliant with regulations</li>
|
||||
<li>Document security procedures</li>
|
||||
</ul>''',
|
||||
'is_published': True,
|
||||
'is_featured': True,
|
||||
},
|
||||
{
|
||||
'title': 'Understanding Your Enterprise Billing',
|
||||
'slug': 'enterprise-billing-guide',
|
||||
'category': account_billing,
|
||||
'summary': 'Learn how enterprise billing works and how to manage your account.',
|
||||
'content': '''<h2>Enterprise Billing Guide</h2>
|
||||
<p>Understand your enterprise billing and manage your account effectively.</p>
|
||||
|
||||
<h3>Billing Structure</h3>
|
||||
<ul>
|
||||
<li>Service-based pricing models</li>
|
||||
<li>Monthly vs. annual billing options</li>
|
||||
<li>Usage-based charges</li>
|
||||
<li>Support tier pricing</li>
|
||||
<li>Additional service add-ons</li>
|
||||
</ul>
|
||||
|
||||
<h3>Payment Methods</h3>
|
||||
<ul>
|
||||
<li>Credit card payments</li>
|
||||
<li>Bank transfers</li>
|
||||
<li>Purchase orders</li>
|
||||
<li>Invoice-based billing</li>
|
||||
<li>Payment terms and schedules</li>
|
||||
</ul>
|
||||
|
||||
<h3>Managing Your Account</h3>
|
||||
<ul>
|
||||
<li>Update payment information</li>
|
||||
<li>View billing history</li>
|
||||
<li>Download invoices</li>
|
||||
<li>Manage service subscriptions</li>
|
||||
<li>Contact billing support</li>
|
||||
</ul>
|
||||
|
||||
<h3>Billing Support</h3>
|
||||
<p>For billing questions or issues, contact our billing team through the support portal or email billing@gnxsoft.com.</p>''',
|
||||
'is_published': True,
|
||||
'is_featured': False,
|
||||
},
|
||||
]
|
||||
|
||||
for article_data in articles:
|
||||
@@ -265,4 +695,3 @@ class Command(BaseCommand):
|
||||
self.stdout.write(self.style.SUCCESS(f' ✓ Created article: {article.title}'))
|
||||
else:
|
||||
self.stdout.write(f' - Article already exists: {article.title}')
|
||||
|
||||
|
||||
Reference in New Issue
Block a user