SUPPORT TICKET CREATED
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Dear {{ user_name }},

Thank you for contacting our support team. We've received your support request and our team will respond as soon as possible.

YOUR TICKET NUMBER: {{ ticket_number }}
Please save this number for future reference.

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TICKET DETAILS
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Subject:     {{ title }}
Type:        {{ ticket_type }}
Category:    {{ category }}
Priority:    {{ priority }}
Status:      {{ status }}
Created:     {{ created_at }}

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DESCRIPTION
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{{ description }}

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WHAT HAPPENS NEXT?
Our support team will review your ticket and respond within our standard SLA timeframe. You'll receive an email notification when there's an update.

To check your ticket status, visit:
{{ support_url }}

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GNX Software Solutions - Enterprise Support Center

This is an automated message. Please do not reply directly to this email.
For assistance, please visit our Support Center at {{ support_url }}

