# Generated by Django 4.2.7 on 2025-10-07 15:42

from django.conf import settings
from django.db import migrations, models
import django.db.models.deletion


class Migration(migrations.Migration):

    initial = True

    dependencies = [
        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
    ]

    operations = [
        migrations.CreateModel(
            name='SupportSettings',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('setting_name', models.CharField(max_length=100, unique=True)),
                ('setting_value', models.TextField()),
                ('description', models.TextField(blank=True)),
                ('is_active', models.BooleanField(default=True)),
                ('created_at', models.DateTimeField(auto_now_add=True)),
                ('updated_at', models.DateTimeField(auto_now=True)),
            ],
            options={
                'verbose_name_plural': 'Support Settings',
            },
        ),
        migrations.CreateModel(
            name='TicketCategory',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('name', models.CharField(max_length=100, unique=True)),
                ('description', models.TextField(blank=True)),
                ('color', models.CharField(default='#667eea', help_text='Hex color code', max_length=7)),
                ('icon', models.CharField(default='fa-question-circle', help_text='FontAwesome icon class', max_length=50)),
                ('is_active', models.BooleanField(default=True)),
                ('display_order', models.PositiveIntegerField(default=0)),
                ('created_at', models.DateTimeField(auto_now_add=True)),
                ('updated_at', models.DateTimeField(auto_now=True)),
            ],
            options={
                'verbose_name_plural': 'Ticket Categories',
                'ordering': ['display_order', 'name'],
            },
        ),
        migrations.CreateModel(
            name='TicketPriority',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('name', models.CharField(max_length=50, unique=True)),
                ('level', models.PositiveIntegerField(help_text='Lower number = higher priority', unique=True)),
                ('color', models.CharField(default='#667eea', help_text='Hex color code', max_length=7)),
                ('description', models.TextField(blank=True)),
                ('sla_hours', models.PositiveIntegerField(default=24, help_text='SLA response time in hours')),
                ('is_active', models.BooleanField(default=True)),
                ('created_at', models.DateTimeField(auto_now_add=True)),
            ],
            options={
                'verbose_name_plural': 'Ticket Priorities',
                'ordering': ['level'],
            },
        ),
        migrations.CreateModel(
            name='TicketStatus',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('name', models.CharField(max_length=50, unique=True)),
                ('color', models.CharField(default='#667eea', help_text='Hex color code', max_length=7)),
                ('description', models.TextField(blank=True)),
                ('is_closed', models.BooleanField(default=False, help_text='Whether this status represents a closed ticket')),
                ('is_active', models.BooleanField(default=True)),
                ('display_order', models.PositiveIntegerField(default=0)),
                ('created_at', models.DateTimeField(auto_now_add=True)),
            ],
            options={
                'verbose_name_plural': 'Ticket Statuses',
                'ordering': ['display_order', 'name'],
            },
        ),
        migrations.CreateModel(
            name='SupportTicket',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('ticket_number', models.CharField(editable=False, max_length=20, unique=True)),
                ('title', models.CharField(max_length=200)),
                ('description', models.TextField()),
                ('ticket_type', models.CharField(choices=[('technical', 'Technical Issue'), ('billing', 'Billing Question'), ('feature_request', 'Feature Request'), ('bug_report', 'Bug Report'), ('general', 'General Inquiry'), ('account', 'Account Issue')], default='general', max_length=20)),
                ('user_name', models.CharField(max_length=100)),
                ('user_email', models.EmailField(max_length=254)),
                ('user_phone', models.CharField(blank=True, max_length=20)),
                ('company', models.CharField(blank=True, max_length=100)),
                ('assigned_at', models.DateTimeField(blank=True, null=True)),
                ('created_at', models.DateTimeField(auto_now_add=True)),
                ('updated_at', models.DateTimeField(auto_now=True)),
                ('closed_at', models.DateTimeField(blank=True, null=True)),
                ('last_activity', models.DateTimeField(auto_now=True)),
                ('first_response_at', models.DateTimeField(blank=True, null=True)),
                ('sla_deadline', models.DateTimeField(blank=True, null=True)),
                ('tags', models.CharField(blank=True, help_text='Comma-separated tags', max_length=500)),
                ('internal_notes', models.TextField(blank=True, help_text='Internal notes visible only to staff')),
                ('is_escalated', models.BooleanField(default=False)),
                ('escalation_reason', models.TextField(blank=True)),
                ('attachments', models.JSONField(blank=True, default=list, help_text='List of file paths')),
                ('assigned_to', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='assigned_tickets', to=settings.AUTH_USER_MODEL)),
                ('category', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, to='support.ticketcategory')),
                ('priority', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, to='support.ticketpriority')),
                ('status', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, to='support.ticketstatus')),
                ('user', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='support_tickets', to=settings.AUTH_USER_MODEL)),
            ],
            options={
                'ordering': ['-created_at'],
            },
        ),
        migrations.CreateModel(
            name='TicketMessage',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('message_type', models.CharField(choices=[('user_message', 'User Message'), ('agent_response', 'Agent Response'), ('system_note', 'System Note'), ('status_change', 'Status Change'), ('assignment_change', 'Assignment Change'), ('escalation', 'Escalation')], default='user_message', max_length=20)),
                ('content', models.TextField()),
                ('author_name', models.CharField(blank=True, max_length=100)),
                ('author_email', models.EmailField(blank=True, max_length=254)),
                ('is_internal', models.BooleanField(default=False, help_text='Internal message not visible to user')),
                ('created_at', models.DateTimeField(auto_now_add=True)),
                ('updated_at', models.DateTimeField(auto_now=True)),
                ('attachments', models.JSONField(blank=True, default=list, help_text='List of file paths')),
                ('is_read', models.BooleanField(default=False)),
                ('read_at', models.DateTimeField(blank=True, null=True)),
                ('author', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='ticket_messages', to=settings.AUTH_USER_MODEL)),
                ('read_by', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='read_messages', to=settings.AUTH_USER_MODEL)),
                ('ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='messages', to='support.supportticket')),
            ],
            options={
                'ordering': ['created_at'],
                'indexes': [models.Index(fields=['ticket', 'created_at'], name='support_tic_ticket__0cd9bd_idx'), models.Index(fields=['author'], name='support_tic_author__503d4b_idx'), models.Index(fields=['message_type'], name='support_tic_message_6220bd_idx')],
            },
        ),
        migrations.CreateModel(
            name='TicketActivity',
            fields=[
                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
                ('activity_type', models.CharField(choices=[('created', 'Ticket Created'), ('updated', 'Ticket Updated'), ('status_changed', 'Status Changed'), ('assigned', 'Ticket Assigned'), ('message_added', 'Message Added'), ('escalated', 'Ticket Escalated'), ('closed', 'Ticket Closed'), ('reopened', 'Ticket Reopened')], max_length=20)),
                ('description', models.TextField()),
                ('user_name', models.CharField(blank=True, max_length=100)),
                ('old_value', models.TextField(blank=True)),
                ('new_value', models.TextField(blank=True)),
                ('created_at', models.DateTimeField(auto_now_add=True)),
                ('ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='activities', to='support.supportticket')),
                ('user', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='ticket_activities', to=settings.AUTH_USER_MODEL)),
            ],
            options={
                'ordering': ['-created_at'],
                'indexes': [models.Index(fields=['ticket', 'created_at'], name='support_tic_ticket__4097ca_idx'), models.Index(fields=['activity_type'], name='support_tic_activit_9c98a0_idx')],
            },
        ),
        migrations.AddIndex(
            model_name='supportticket',
            index=models.Index(fields=['ticket_number'], name='support_sup_ticket__4a7d4b_idx'),
        ),
        migrations.AddIndex(
            model_name='supportticket',
            index=models.Index(fields=['user_email'], name='support_sup_user_em_c518a8_idx'),
        ),
        migrations.AddIndex(
            model_name='supportticket',
            index=models.Index(fields=['status'], name='support_sup_status__7b4480_idx'),
        ),
        migrations.AddIndex(
            model_name='supportticket',
            index=models.Index(fields=['priority'], name='support_sup_priorit_5d48ff_idx'),
        ),
        migrations.AddIndex(
            model_name='supportticket',
            index=models.Index(fields=['assigned_to'], name='support_sup_assigne_53b075_idx'),
        ),
        migrations.AddIndex(
            model_name='supportticket',
            index=models.Index(fields=['created_at'], name='support_sup_created_83a137_idx'),
        ),
    ]
