{"ast":null,"code":"import _objectSpread from\"/home/gnx/Desktop/ETB/ETB-FrontEnd/node_modules/@babel/runtime/helpers/esm/objectSpread2.js\";import React,{useState}from'react';import{Grid,Paper,Typography,Box,Button,Chip,TextField,FormControl,InputLabel,Select,MenuItem,Card,CardContent,Table,TableBody,TableCell,TableContainer,TableHead,TableRow,Dialog,DialogTitle,DialogContent,DialogActions,LinearProgress,IconButton}from'@mui/material';import{Add,Edit,Delete,Warning,CheckCircle,Error}from'@mui/icons-material';// Type definitions\nimport{jsx as _jsx,jsxs as _jsxs}from\"react/jsx-runtime\";// SLA Definitions\nconst defaultSLAs=[{id:1,name:'Critical Infrastructure',category:'Infrastructure',priority:'Critical',responseTime:15,// minutes\nresolutionTime:120,// minutes\nescalationLevels:[{level:1,time:15,action:'Auto-assign to on-call engineer'},{level:2,time:30,action:'Notify team lead'},{level:3,time:60,action:'Escalate to manager'},{level:4,time:120,action:'Notify C-level executives'}],status:'active',compliance:95.2},{id:2,name:'High Priority Applications',category:'Application',priority:'High',responseTime:60,resolutionTime:480,escalationLevels:[{level:1,time:60,action:'Assign to application team'},{level:2,time:120,action:'Notify application manager'},{level:3,time:240,action:'Escalate to IT director'}],status:'active',compliance:88.7},{id:3,name:'Standard User Issues',category:'User Support',priority:'Medium',responseTime:240,resolutionTime:1440,escalationLevels:[{level:1,time:240,action:'Assign to help desk'},{level:2,time:480,action:'Notify help desk supervisor'},{level:3,time:1440,action:'Escalate to IT manager'}],status:'active',compliance:92.1},{id:4,name:'Low Priority Requests',category:'General',priority:'Low',responseTime:1440,resolutionTime:4320,escalationLevels:[{level:1,time:1440,action:'Assign to available technician'},{level:2,time:2880,action:'Notify team lead'}],status:'active',compliance:98.5}];const categories=['Infrastructure','Application','Network','Security','User Support','General'];const priorities=['Critical','High','Medium','Low'];const SLAManager=()=>{const[slas,setSlas]=useState(defaultSLAs);const[selectedSLA,setSelectedSLA]=useState(null);const[slaDialogOpen,setSlaDialogOpen]=useState(false);const[newSLA,setNewSLA]=useState({name:'',category:'',priority:'',responseTime:60,resolutionTime:480,escalationLevels:[],status:'active'});const getComplianceColor=compliance=>{if(compliance>=95)return'success';if(compliance>=85)return'warning';return'error';};const getComplianceIcon=compliance=>{if(compliance>=95)return/*#__PURE__*/_jsx(CheckCircle,{color:\"success\"});if(compliance>=85)return/*#__PURE__*/_jsx(Warning,{color:\"warning\"});return/*#__PURE__*/_jsx(Error,{color:\"error\"});};const handleCreateSLA=()=>{setSelectedSLA(null);setNewSLA({name:'',category:'',priority:'',responseTime:60,resolutionTime:480,escalationLevels:[],status:'active'});setSlaDialogOpen(true);};const handleEditSLA=sla=>{setSelectedSLA(sla);setNewSLA(sla);setSlaDialogOpen(true);};const handleDeleteSLA=slaId=>{if(window.confirm('Are you sure you want to delete this SLA?')){setSlas(slas.filter(s=>s.id!==slaId));}};const handleSaveSLA=()=>{if(selectedSLA){setSlas(slas.map(s=>s.id===selectedSLA.id?_objectSpread(_objectSpread({},newSLA),{},{id:selectedSLA.id,compliance:selectedSLA.compliance}):s));}else{const newId=Math.max(...slas.map(s=>s.id))+1;setSlas([...slas,_objectSpread(_objectSpread({},newSLA),{},{id:newId,compliance:100})]);}setSlaDialogOpen(false);};const addEscalationLevel=()=>{const newLevel={level:newSLA.escalationLevels.length+1,time:60,action:''};setNewSLA(prev=>_objectSpread(_objectSpread({},prev),{},{escalationLevels:[...prev.escalationLevels,newLevel]}));};const updateEscalationLevel=(index,field,value)=>{const updatedLevels=[...newSLA.escalationLevels];updatedLevels[index]=_objectSpread(_objectSpread({},updatedLevels[index]),{},{[field]:value});setNewSLA(prev=>_objectSpread(_objectSpread({},prev),{},{escalationLevels:updatedLevels}));};const removeEscalationLevel=index=>{const updatedLevels=newSLA.escalationLevels.filter((_,i)=>i!==index);setNewSLA(prev=>_objectSpread(_objectSpread({},prev),{},{escalationLevels:updatedLevels}));};const formatTime=minutes=>{if(minutes<60)return\"\".concat(minutes,\"m\");if(minutes<1440)return\"\".concat(Math.floor(minutes/60),\"h\");return\"\".concat(Math.floor(minutes/1440),\"d\");};return/*#__PURE__*/_jsxs(Box,{children:[/*#__PURE__*/_jsxs(Box,{sx:{display:'flex',justifyContent:'space-between',alignItems:'center',mb:3},children:[/*#__PURE__*/_jsx(Typography,{variant:\"h4\",gutterBottom:true,children:\"SLA Management\"}),/*#__PURE__*/_jsx(Button,{variant:\"contained\",startIcon:/*#__PURE__*/_jsx(Add,{}),onClick:handleCreateSLA,children:\"Create SLA\"})]}),/*#__PURE__*/_jsx(Grid,{container:true,spacing:3,sx:{mb:3},children:slas.map(sla=>/*#__PURE__*/_jsx(Grid,{item:true,xs:12,md:6,lg:3,children:/*#__PURE__*/_jsx(Card,{children:/*#__PURE__*/_jsxs(CardContent,{children:[/*#__PURE__*/_jsxs(Box,{sx:{display:'flex',justifyContent:'space-between',alignItems:'center',mb:2},children:[/*#__PURE__*/_jsx(Typography,{variant:\"h6\",children:sla.name}),/*#__PURE__*/_jsx(IconButton,{size:\"small\",onClick:()=>handleEditSLA(sla),children:/*#__PURE__*/_jsx(Edit,{})})]}),/*#__PURE__*/_jsxs(Box,{sx:{mb:2},children:[/*#__PURE__*/_jsx(Chip,{label:sla.category,size:\"small\",sx:{mr:1}}),/*#__PURE__*/_jsx(Chip,{label:sla.priority,size:\"small\",color:sla.priority==='Critical'?'error':sla.priority==='High'?'warning':'default'})]}),/*#__PURE__*/_jsxs(Box,{sx:{mb:2},children:[/*#__PURE__*/_jsxs(Typography,{variant:\"body2\",color:\"text.secondary\",children:[\"Response: \",formatTime(sla.responseTime)]}),/*#__PURE__*/_jsxs(Typography,{variant:\"body2\",color:\"text.secondary\",children:[\"Resolution: \",formatTime(sla.resolutionTime)]})]}),/*#__PURE__*/_jsxs(Box,{sx:{display:'flex',alignItems:'center',mb:1},children:[getComplianceIcon(sla.compliance),/*#__PURE__*/_jsxs(Typography,{variant:\"body2\",sx:{ml:1},children:[\"Compliance: \",sla.compliance,\"%\"]})]}),/*#__PURE__*/_jsx(LinearProgress,{variant:\"determinate\",value:sla.compliance,color:getComplianceColor(sla.compliance),sx:{height:8,borderRadius:4}})]})})},sla.id))}),/*#__PURE__*/_jsxs(Paper,{sx:{p:2},children:[/*#__PURE__*/_jsx(Typography,{variant:\"h6\",gutterBottom:true,children:\"SLA Definitions\"}),/*#__PURE__*/_jsx(TableContainer,{children:/*#__PURE__*/_jsxs(Table,{children:[/*#__PURE__*/_jsx(TableHead,{children:/*#__PURE__*/_jsxs(TableRow,{children:[/*#__PURE__*/_jsx(TableCell,{children:\"SLA Name\"}),/*#__PURE__*/_jsx(TableCell,{children:\"Category\"}),/*#__PURE__*/_jsx(TableCell,{children:\"Priority\"}),/*#__PURE__*/_jsx(TableCell,{children:\"Response Time\"}),/*#__PURE__*/_jsx(TableCell,{children:\"Resolution Time\"}),/*#__PURE__*/_jsx(TableCell,{children:\"Compliance\"}),/*#__PURE__*/_jsx(TableCell,{children:\"Status\"}),/*#__PURE__*/_jsx(TableCell,{children:\"Actions\"})]})}),/*#__PURE__*/_jsx(TableBody,{children:slas.map(sla=>/*#__PURE__*/_jsxs(TableRow,{children:[/*#__PURE__*/_jsx(TableCell,{children:sla.name}),/*#__PURE__*/_jsx(TableCell,{children:sla.category}),/*#__PURE__*/_jsx(TableCell,{children:/*#__PURE__*/_jsx(Chip,{label:sla.priority,size:\"small\",color:sla.priority==='Critical'?'error':sla.priority==='High'?'warning':'default'})}),/*#__PURE__*/_jsx(TableCell,{children:formatTime(sla.responseTime)}),/*#__PURE__*/_jsx(TableCell,{children:formatTime(sla.resolutionTime)}),/*#__PURE__*/_jsx(TableCell,{children:/*#__PURE__*/_jsxs(Box,{sx:{display:'flex',alignItems:'center'},children:[getComplianceIcon(sla.compliance),/*#__PURE__*/_jsxs(Typography,{variant:\"body2\",sx:{ml:1},children:[sla.compliance,\"%\"]})]})}),/*#__PURE__*/_jsx(TableCell,{children:/*#__PURE__*/_jsx(Chip,{label:sla.status,size:\"small\",color:sla.status==='active'?'success':'default'})}),/*#__PURE__*/_jsxs(TableCell,{children:[/*#__PURE__*/_jsx(IconButton,{size:\"small\",onClick:()=>handleEditSLA(sla),children:/*#__PURE__*/_jsx(Edit,{})}),/*#__PURE__*/_jsx(IconButton,{size:\"small\",onClick:()=>handleDeleteSLA(sla.id),children:/*#__PURE__*/_jsx(Delete,{})})]})]},sla.id))})]})})]}),/*#__PURE__*/_jsxs(Dialog,{open:slaDialogOpen,onClose:()=>setSlaDialogOpen(false),maxWidth:\"md\",fullWidth:true,children:[/*#__PURE__*/_jsx(DialogTitle,{children:selectedSLA?'Edit SLA':'Create New SLA'}),/*#__PURE__*/_jsx(DialogContent,{children:/*#__PURE__*/_jsxs(Grid,{container:true,spacing:2,sx:{mt:1},children:[/*#__PURE__*/_jsx(Grid,{item:true,xs:12,md:6,children:/*#__PURE__*/_jsx(TextField,{fullWidth:true,label:\"SLA Name\",value:newSLA.name,onChange:e=>setNewSLA(prev=>_objectSpread(_objectSpread({},prev),{},{name:e.target.value})),required:true})}),/*#__PURE__*/_jsx(Grid,{item:true,xs:12,md:6,children:/*#__PURE__*/_jsxs(FormControl,{fullWidth:true,required:true,children:[/*#__PURE__*/_jsx(InputLabel,{children:\"Category\"}),/*#__PURE__*/_jsx(Select,{value:newSLA.category,label:\"Category\",onChange:e=>setNewSLA(prev=>_objectSpread(_objectSpread({},prev),{},{category:e.target.value})),children:categories.map(category=>/*#__PURE__*/_jsx(MenuItem,{value:category,children:category},category))})]})}),/*#__PURE__*/_jsx(Grid,{item:true,xs:12,md:6,children:/*#__PURE__*/_jsxs(FormControl,{fullWidth:true,required:true,children:[/*#__PURE__*/_jsx(InputLabel,{children:\"Priority\"}),/*#__PURE__*/_jsx(Select,{value:newSLA.priority,label:\"Priority\",onChange:e=>setNewSLA(prev=>_objectSpread(_objectSpread({},prev),{},{priority:e.target.value})),children:priorities.map(priority=>/*#__PURE__*/_jsx(MenuItem,{value:priority,children:priority},priority))})]})}),/*#__PURE__*/_jsx(Grid,{item:true,xs:12,md:6,children:/*#__PURE__*/_jsxs(FormControl,{fullWidth:true,children:[/*#__PURE__*/_jsx(InputLabel,{children:\"Status\"}),/*#__PURE__*/_jsxs(Select,{value:newSLA.status,label:\"Status\",onChange:e=>setNewSLA(prev=>_objectSpread(_objectSpread({},prev),{},{status:e.target.value})),children:[/*#__PURE__*/_jsx(MenuItem,{value:\"active\",children:\"Active\"}),/*#__PURE__*/_jsx(MenuItem,{value:\"inactive\",children:\"Inactive\"})]})]})}),/*#__PURE__*/_jsx(Grid,{item:true,xs:12,md:6,children:/*#__PURE__*/_jsx(TextField,{fullWidth:true,label:\"Response Time (minutes)\",type:\"number\",value:newSLA.responseTime,onChange:e=>setNewSLA(prev=>_objectSpread(_objectSpread({},prev),{},{responseTime:parseInt(e.target.value)})),required:true})}),/*#__PURE__*/_jsx(Grid,{item:true,xs:12,md:6,children:/*#__PURE__*/_jsx(TextField,{fullWidth:true,label:\"Resolution Time (minutes)\",type:\"number\",value:newSLA.resolutionTime,onChange:e=>setNewSLA(prev=>_objectSpread(_objectSpread({},prev),{},{resolutionTime:parseInt(e.target.value)})),required:true})}),/*#__PURE__*/_jsxs(Grid,{item:true,xs:12,children:[/*#__PURE__*/_jsx(Typography,{variant:\"h6\",gutterBottom:true,children:\"Escalation Levels\"}),newSLA.escalationLevels.map((level,index)=>/*#__PURE__*/_jsx(Card,{sx:{mb:2,p:2},children:/*#__PURE__*/_jsxs(Grid,{container:true,spacing:2,alignItems:\"center\",children:[/*#__PURE__*/_jsx(Grid,{item:true,xs:2,children:/*#__PURE__*/_jsx(TextField,{label:\"Level\",value:level.level,disabled:true,size:\"small\"})}),/*#__PURE__*/_jsx(Grid,{item:true,xs:3,children:/*#__PURE__*/_jsx(TextField,{label:\"Time (minutes)\",type:\"number\",value:level.time,onChange:e=>updateEscalationLevel(index,'time',parseInt(e.target.value)),size:\"small\"})}),/*#__PURE__*/_jsx(Grid,{item:true,xs:6,children:/*#__PURE__*/_jsx(TextField,{label:\"Action\",value:level.action,onChange:e=>updateEscalationLevel(index,'action',e.target.value),size:\"small\",fullWidth:true})}),/*#__PURE__*/_jsx(Grid,{item:true,xs:1,children:/*#__PURE__*/_jsx(IconButton,{onClick:()=>removeEscalationLevel(index),children:/*#__PURE__*/_jsx(Delete,{})})})]})},index)),/*#__PURE__*/_jsx(Button,{variant:\"outlined\",startIcon:/*#__PURE__*/_jsx(Add,{}),onClick:addEscalationLevel,sx:{mt:1},children:\"Add Escalation Level\"})]})]})}),/*#__PURE__*/_jsxs(DialogActions,{children:[/*#__PURE__*/_jsx(Button,{onClick:()=>setSlaDialogOpen(false),children:\"Cancel\"}),/*#__PURE__*/_jsx(Button,{variant:\"contained\",onClick:handleSaveSLA,children:selectedSLA?'Update':'Create'})]})]})]});};export default SLAManager;","map":{"version":3,"names":["React","useState","Grid","Paper","Typography","Box","Button","Chip","TextField","FormControl","InputLabel","Select","MenuItem","Card","CardContent","Table","TableBody","TableCell","TableContainer","TableHead","TableRow","Dialog","DialogTitle","DialogContent","DialogActions","LinearProgress","IconButton","Add","Edit","Delete","Warning","CheckCircle","Error","jsx","_jsx","jsxs","_jsxs","defaultSLAs","id","name","category","priority","responseTime","resolutionTime","escalationLevels","level","time","action","status","compliance","categories","priorities","SLAManager","slas","setSlas","selectedSLA","setSelectedSLA","slaDialogOpen","setSlaDialogOpen","newSLA","setNewSLA","getComplianceColor","getComplianceIcon","color","handleCreateSLA","handleEditSLA","sla","handleDeleteSLA","slaId","window","confirm","filter","s","handleSaveSLA","map","_objectSpread","newId","Math","max","addEscalationLevel","newLevel","length","prev","updateEscalationLevel","index","field","value","updatedLevels","removeEscalationLevel","_","i","formatTime","minutes","concat","floor","children","sx","display","justifyContent","alignItems","mb","variant","gutterBottom","startIcon","onClick","container","spacing","item","xs","md","lg","size","label","mr","ml","height","borderRadius","p","open","onClose","maxWidth","fullWidth","mt","onChange","e","target","required","type","parseInt","disabled"],"sources":["/home/gnx/Desktop/ETB/ETB-FrontEnd/src/components/SLA/SLAManager.tsx"],"sourcesContent":["import React, { useState } from 'react';\nimport {\n  Grid,\n  Paper,\n  Typography,\n  Box,\n  Button,\n  Chip,\n  TextField,\n  FormControl,\n  InputLabel,\n  Select,\n  MenuItem,\n  Card,\n  CardContent,\n  Table,\n  TableBody,\n  TableCell,\n  TableContainer,\n  TableHead,\n  TableRow,\n  Dialog,\n  DialogTitle,\n  DialogContent,\n  DialogActions,\n  Alert,\n  LinearProgress,\n  IconButton,\n} from '@mui/material';\nimport {\n  Add,\n  Edit,\n  Delete,\n  Warning,\n  CheckCircle,\n  Error,\n  Schedule,\n  TrendingUp,\n  TrendingDown,\n} from '@mui/icons-material';\n\n// Type definitions\ninterface EscalationLevel {\n  level: number;\n  time: number;\n  action: string;\n}\n\ninterface SLA {\n  id: number;\n  name: string;\n  category: string;\n  priority: string;\n  responseTime: number;\n  resolutionTime: number;\n  escalationLevels: EscalationLevel[];\n  status: string;\n  compliance: number;\n}\n\ninterface NewSLA {\n  name: string;\n  category: string;\n  priority: string;\n  responseTime: number;\n  resolutionTime: number;\n  escalationLevels: EscalationLevel[];\n  status: string;\n}\n\n// SLA Definitions\nconst defaultSLAs: SLA[] = [\n  {\n    id: 1,\n    name: 'Critical Infrastructure',\n    category: 'Infrastructure',\n    priority: 'Critical',\n    responseTime: 15, // minutes\n    resolutionTime: 120, // minutes\n    escalationLevels: [\n      { level: 1, time: 15, action: 'Auto-assign to on-call engineer' },\n      { level: 2, time: 30, action: 'Notify team lead' },\n      { level: 3, time: 60, action: 'Escalate to manager' },\n      { level: 4, time: 120, action: 'Notify C-level executives' }\n    ],\n    status: 'active',\n    compliance: 95.2\n  },\n  {\n    id: 2,\n    name: 'High Priority Applications',\n    category: 'Application',\n    priority: 'High',\n    responseTime: 60,\n    resolutionTime: 480,\n    escalationLevels: [\n      { level: 1, time: 60, action: 'Assign to application team' },\n      { level: 2, time: 120, action: 'Notify application manager' },\n      { level: 3, time: 240, action: 'Escalate to IT director' }\n    ],\n    status: 'active',\n    compliance: 88.7\n  },\n  {\n    id: 3,\n    name: 'Standard User Issues',\n    category: 'User Support',\n    priority: 'Medium',\n    responseTime: 240,\n    resolutionTime: 1440,\n    escalationLevels: [\n      { level: 1, time: 240, action: 'Assign to help desk' },\n      { level: 2, time: 480, action: 'Notify help desk supervisor' },\n      { level: 3, time: 1440, action: 'Escalate to IT manager' }\n    ],\n    status: 'active',\n    compliance: 92.1\n  },\n  {\n    id: 4,\n    name: 'Low Priority Requests',\n    category: 'General',\n    priority: 'Low',\n    responseTime: 1440,\n    resolutionTime: 4320,\n    escalationLevels: [\n      { level: 1, time: 1440, action: 'Assign to available technician' },\n      { level: 2, time: 2880, action: 'Notify team lead' }\n    ],\n    status: 'active',\n    compliance: 98.5\n  }\n];\n\nconst categories: string[] = ['Infrastructure', 'Application', 'Network', 'Security', 'User Support', 'General'];\nconst priorities: string[] = ['Critical', 'High', 'Medium', 'Low'];\n\nconst SLAManager: React.FC = () => {\n  const [slas, setSlas] = useState<SLA[]>(defaultSLAs);\n  const [selectedSLA, setSelectedSLA] = useState<SLA | null>(null);\n  const [slaDialogOpen, setSlaDialogOpen] = useState<boolean>(false);\n  const [newSLA, setNewSLA] = useState<NewSLA>({\n    name: '',\n    category: '',\n    priority: '',\n    responseTime: 60,\n    resolutionTime: 480,\n    escalationLevels: [],\n    status: 'active'\n  });\n\n  const getComplianceColor = (compliance: number): 'success' | 'warning' | 'error' => {\n    if (compliance >= 95) return 'success';\n    if (compliance >= 85) return 'warning';\n    return 'error';\n  };\n\n  const getComplianceIcon = (compliance: number): React.ReactElement => {\n    if (compliance >= 95) return <CheckCircle color=\"success\" />;\n    if (compliance >= 85) return <Warning color=\"warning\" />;\n    return <Error color=\"error\" />;\n  };\n\n  const handleCreateSLA = (): void => {\n    setSelectedSLA(null);\n    setNewSLA({\n      name: '',\n      category: '',\n      priority: '',\n      responseTime: 60,\n      resolutionTime: 480,\n      escalationLevels: [],\n      status: 'active'\n    });\n    setSlaDialogOpen(true);\n  };\n\n  const handleEditSLA = (sla: SLA): void => {\n    setSelectedSLA(sla);\n    setNewSLA(sla);\n    setSlaDialogOpen(true);\n  };\n\n  const handleDeleteSLA = (slaId: number): void => {\n    if (window.confirm('Are you sure you want to delete this SLA?')) {\n      setSlas(slas.filter(s => s.id !== slaId));\n    }\n  };\n\n  const handleSaveSLA = (): void => {\n    if (selectedSLA) {\n      setSlas(slas.map(s => s.id === selectedSLA.id ? { ...newSLA, id: selectedSLA.id, compliance: selectedSLA.compliance } : s));\n    } else {\n      const newId = Math.max(...slas.map(s => s.id)) + 1;\n      setSlas([...slas, { ...newSLA, id: newId, compliance: 100 }]);\n    }\n    setSlaDialogOpen(false);\n  };\n\n  const addEscalationLevel = (): void => {\n    const newLevel: EscalationLevel = {\n      level: newSLA.escalationLevels.length + 1,\n      time: 60,\n      action: ''\n    };\n    setNewSLA(prev => ({\n      ...prev,\n      escalationLevels: [...prev.escalationLevels, newLevel]\n    }));\n  };\n\n  const updateEscalationLevel = (index: number, field: keyof EscalationLevel, value: string | number): void => {\n    const updatedLevels = [...newSLA.escalationLevels];\n    updatedLevels[index] = { ...updatedLevels[index], [field]: value };\n    setNewSLA(prev => ({ ...prev, escalationLevels: updatedLevels }));\n  };\n\n  const removeEscalationLevel = (index: number): void => {\n    const updatedLevels = newSLA.escalationLevels.filter((_, i) => i !== index);\n    setNewSLA(prev => ({ ...prev, escalationLevels: updatedLevels }));\n  };\n\n  const formatTime = (minutes: number): string => {\n    if (minutes < 60) return `${minutes}m`;\n    if (minutes < 1440) return `${Math.floor(minutes / 60)}h`;\n    return `${Math.floor(minutes / 1440)}d`;\n  };\n\n  return (\n    <Box>\n      <Box sx={{ display: 'flex', justifyContent: 'space-between', alignItems: 'center', mb: 3 }}>\n        <Typography variant=\"h4\" gutterBottom>\n          SLA Management\n        </Typography>\n        <Button\n          variant=\"contained\"\n          startIcon={<Add />}\n          onClick={handleCreateSLA}\n        >\n          Create SLA\n        </Button>\n      </Box>\n\n      {/* SLA Overview Cards */}\n      <Grid container spacing={3} sx={{ mb: 3 }}>\n        {slas.map((sla) => (\n          <Grid item xs={12} md={6} lg={3} key={sla.id}>\n            <Card>\n              <CardContent>\n                <Box sx={{ display: 'flex', justifyContent: 'space-between', alignItems: 'center', mb: 2 }}>\n                  <Typography variant=\"h6\">{sla.name}</Typography>\n                  <IconButton size=\"small\" onClick={() => handleEditSLA(sla)}>\n                    <Edit />\n                  </IconButton>\n                </Box>\n                <Box sx={{ mb: 2 }}>\n                  <Chip label={sla.category} size=\"small\" sx={{ mr: 1 }} />\n                  <Chip \n                    label={sla.priority} \n                    size=\"small\" \n                    color={sla.priority === 'Critical' ? 'error' : \n                           sla.priority === 'High' ? 'warning' : 'default'}\n                  />\n                </Box>\n                <Box sx={{ mb: 2 }}>\n                  <Typography variant=\"body2\" color=\"text.secondary\">\n                    Response: {formatTime(sla.responseTime)}\n                  </Typography>\n                  <Typography variant=\"body2\" color=\"text.secondary\">\n                    Resolution: {formatTime(sla.resolutionTime)}\n                  </Typography>\n                </Box>\n                <Box sx={{ display: 'flex', alignItems: 'center', mb: 1 }}>\n                  {getComplianceIcon(sla.compliance)}\n                  <Typography variant=\"body2\" sx={{ ml: 1 }}>\n                    Compliance: {sla.compliance}%\n                  </Typography>\n                </Box>\n                <LinearProgress\n                  variant=\"determinate\"\n                  value={sla.compliance}\n                  color={getComplianceColor(sla.compliance)}\n                  sx={{ height: 8, borderRadius: 4 }}\n                />\n              </CardContent>\n            </Card>\n          </Grid>\n        ))}\n      </Grid>\n\n      {/* SLA Table */}\n      <Paper sx={{ p: 2 }}>\n        <Typography variant=\"h6\" gutterBottom>\n          SLA Definitions\n        </Typography>\n        <TableContainer>\n          <Table>\n            <TableHead>\n              <TableRow>\n                <TableCell>SLA Name</TableCell>\n                <TableCell>Category</TableCell>\n                <TableCell>Priority</TableCell>\n                <TableCell>Response Time</TableCell>\n                <TableCell>Resolution Time</TableCell>\n                <TableCell>Compliance</TableCell>\n                <TableCell>Status</TableCell>\n                <TableCell>Actions</TableCell>\n              </TableRow>\n            </TableHead>\n            <TableBody>\n              {slas.map((sla) => (\n                <TableRow key={sla.id}>\n                  <TableCell>{sla.name}</TableCell>\n                  <TableCell>{sla.category}</TableCell>\n                  <TableCell>\n                    <Chip \n                      label={sla.priority} \n                      size=\"small\"\n                      color={sla.priority === 'Critical' ? 'error' : \n                             sla.priority === 'High' ? 'warning' : 'default'}\n                    />\n                  </TableCell>\n                  <TableCell>{formatTime(sla.responseTime)}</TableCell>\n                  <TableCell>{formatTime(sla.resolutionTime)}</TableCell>\n                  <TableCell>\n                    <Box sx={{ display: 'flex', alignItems: 'center' }}>\n                      {getComplianceIcon(sla.compliance)}\n                      <Typography variant=\"body2\" sx={{ ml: 1 }}>\n                        {sla.compliance}%\n                      </Typography>\n                    </Box>\n                  </TableCell>\n                  <TableCell>\n                    <Chip \n                      label={sla.status} \n                      size=\"small\"\n                      color={sla.status === 'active' ? 'success' : 'default'}\n                    />\n                  </TableCell>\n                  <TableCell>\n                    <IconButton size=\"small\" onClick={() => handleEditSLA(sla)}>\n                      <Edit />\n                    </IconButton>\n                    <IconButton size=\"small\" onClick={() => handleDeleteSLA(sla.id)}>\n                      <Delete />\n                    </IconButton>\n                  </TableCell>\n                </TableRow>\n              ))}\n            </TableBody>\n          </Table>\n        </TableContainer>\n      </Paper>\n\n      {/* SLA Dialog */}\n      <Dialog open={slaDialogOpen} onClose={() => setSlaDialogOpen(false)} maxWidth=\"md\" fullWidth>\n        <DialogTitle>\n          {selectedSLA ? 'Edit SLA' : 'Create New SLA'}\n        </DialogTitle>\n        <DialogContent>\n          <Grid container spacing={2} sx={{ mt: 1 }}>\n            <Grid item xs={12} md={6}>\n              <TextField\n                fullWidth\n                label=\"SLA Name\"\n                value={newSLA.name}\n                onChange={(e) => setNewSLA(prev => ({ ...prev, name: e.target.value }))}\n                required\n              />\n            </Grid>\n            <Grid item xs={12} md={6}>\n              <FormControl fullWidth required>\n                <InputLabel>Category</InputLabel>\n                <Select\n                  value={newSLA.category}\n                  label=\"Category\"\n                  onChange={(e) => setNewSLA(prev => ({ ...prev, category: e.target.value }))}\n                >\n                  {categories.map((category) => (\n                    <MenuItem key={category} value={category}>\n                      {category}\n                    </MenuItem>\n                  ))}\n                </Select>\n              </FormControl>\n            </Grid>\n            <Grid item xs={12} md={6}>\n              <FormControl fullWidth required>\n                <InputLabel>Priority</InputLabel>\n                <Select\n                  value={newSLA.priority}\n                  label=\"Priority\"\n                  onChange={(e) => setNewSLA(prev => ({ ...prev, priority: e.target.value }))}\n                >\n                  {priorities.map((priority) => (\n                    <MenuItem key={priority} value={priority}>\n                      {priority}\n                    </MenuItem>\n                  ))}\n                </Select>\n              </FormControl>\n            </Grid>\n            <Grid item xs={12} md={6}>\n              <FormControl fullWidth>\n                <InputLabel>Status</InputLabel>\n                <Select\n                  value={newSLA.status}\n                  label=\"Status\"\n                  onChange={(e) => setNewSLA(prev => ({ ...prev, status: e.target.value }))}\n                >\n                  <MenuItem value=\"active\">Active</MenuItem>\n                  <MenuItem value=\"inactive\">Inactive</MenuItem>\n                </Select>\n              </FormControl>\n            </Grid>\n            <Grid item xs={12} md={6}>\n              <TextField\n                fullWidth\n                label=\"Response Time (minutes)\"\n                type=\"number\"\n                value={newSLA.responseTime}\n                onChange={(e) => setNewSLA(prev => ({ ...prev, responseTime: parseInt(e.target.value) }))}\n                required\n              />\n            </Grid>\n            <Grid item xs={12} md={6}>\n              <TextField\n                fullWidth\n                label=\"Resolution Time (minutes)\"\n                type=\"number\"\n                value={newSLA.resolutionTime}\n                onChange={(e) => setNewSLA(prev => ({ ...prev, resolutionTime: parseInt(e.target.value) }))}\n                required\n              />\n            </Grid>\n            <Grid item xs={12}>\n              <Typography variant=\"h6\" gutterBottom>\n                Escalation Levels\n              </Typography>\n              {newSLA.escalationLevels.map((level, index) => (\n                <Card key={index} sx={{ mb: 2, p: 2 }}>\n                  <Grid container spacing={2} alignItems=\"center\">\n                    <Grid item xs={2}>\n                      <TextField\n                        label=\"Level\"\n                        value={level.level}\n                        disabled\n                        size=\"small\"\n                      />\n                    </Grid>\n                    <Grid item xs={3}>\n                      <TextField\n                        label=\"Time (minutes)\"\n                        type=\"number\"\n                        value={level.time}\n                        onChange={(e) => updateEscalationLevel(index, 'time', parseInt(e.target.value))}\n                        size=\"small\"\n                      />\n                    </Grid>\n                    <Grid item xs={6}>\n                      <TextField\n                        label=\"Action\"\n                        value={level.action}\n                        onChange={(e) => updateEscalationLevel(index, 'action', e.target.value)}\n                        size=\"small\"\n                        fullWidth\n                      />\n                    </Grid>\n                    <Grid item xs={1}>\n                      <IconButton onClick={() => removeEscalationLevel(index)}>\n                        <Delete />\n                      </IconButton>\n                    </Grid>\n                  </Grid>\n                </Card>\n              ))}\n              <Button\n                variant=\"outlined\"\n                startIcon={<Add />}\n                onClick={addEscalationLevel}\n                sx={{ mt: 1 }}\n              >\n                Add Escalation Level\n              </Button>\n            </Grid>\n          </Grid>\n        </DialogContent>\n        <DialogActions>\n          <Button onClick={() => setSlaDialogOpen(false)}>Cancel</Button>\n          <Button variant=\"contained\" onClick={handleSaveSLA}>\n            {selectedSLA ? 'Update' : 'Create'}\n          </Button>\n        </DialogActions>\n      </Dialog>\n    </Box>\n  );\n}\n\nexport default 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